EuroParcs Parc du Soleil

Check in at 5pm - check out at 10 am. You have to make your beds. Not enough hot water for 5 people if you want to take a shower. You have to clean the house when checking out otherwise they steal money from the initial deposit. In a nutshell robbery

Our accommodation was, frankly, disgusting, due to extreme lack of cleaning. hairs on the undersheets of the beds, many dead insects on the window sill, huge spider webs/nests in the corners, excessive dust & dirt on the entrance carpet, stains on the bathroom walls, grimy surfaces all over the kitchen, grime and mould in the shower, thick dust on the extractor hood etc etc. Honestly I wouldn't be surprised if it had never properly been cleaned. The ventilation in the windowless bathroom was also broken so the whole cabin smelled strongly of damp. We complained 5 separate times to reception staff, on the 4th occasion the ventilation was repaired but we never managed to get the cabin cleaned, and the staff appeared to care less and less each time we complained, until they were treating us with blantant contempt. I have emailed repeatedly since returning to try and get Europarcs to admit that our experience was unacceptable and that they would do better in future (or inform future clients that the accommodation is supplied uncleaned) but that has gone in a similarly outrageous fashion, starting with an apology and an offer of €60 refund on a €2300+ bill - and culminating with them telling me that in fact I didn't make my grievances know to reception staff - patently untrue and infuriating. We do not want a pittance of compensation, we want them to admit what they did wrong and undertake to correct this in future. Overall our experience with Europarcs has been awful.