Hôtel Mercure Rouen Val-De-Reuil

We booked a room and within seconds of booking we realized we had chosen the wrong dates.We immediately contacted them to request a change of date. The staff on the phone was quit rude and unwilling to help. We were told to send an e-mail. The reply was extremely short and management showed no willingness to hep us. We were offered no solution to our problem and the staff couldn't have cared less about us. My last e-mail to the manager even went unanswered, as well as my e-mail to the parent company accor. I will probably think twice before ever booking with them again. I have never experienced such bad customer service before.

My family and I stayed for a night in the way to the coast . The rooms were clean, modern, spacious and very comfortable. The staff at reception were extremely friendly and helpful. The hotel is in a great location - just off the motorway but in a quiet setting with lots of choices of places to eat very close by.

We booked this Mercure as a stopover on the way back to Calais from the South of France, what a disappointment. I use Accor group Hotels a lot for Business & Leisure and I have always considered the Mercure brand as the top end of the chain. On this occasion we were left very disappointed, no restaurant, very poor room, next to none staff service. This place could not compete with a Travelodge in the UK, simply rubbish.

Hotel worth recommendation, good value for money. Quiet location, free car park provided, a lot of restaurant with walking distance. Clean room, descent size, large shower cabin. General nice stay without any issues.