Johannesbergs Slott

We dined here and specifically ordered a gluten-free meal, which the staff confirmed. Despite this assurance, the food contained gluten, leading to a serious medical emergency. The staff showed no accountability, refused to offer any compensation or even a refund, and handled the situation with complete disregard for our well-being. Their negligence put health at risk, and their response was nothing short of appalling.

Our group rarely complains and we are generally very grateful guests. However, our experience at Johannesbergs Slott was extremely disappointing. We contacted the hotel with this information, and now nine days later, we still have not received a response. Therefore, we are writing this review on Trustpilot. This is a selection of shortcomings. Dirty dishes and a messy bar counter in the reception area. Dirty, giving a sloppy and chaotic impression. In the spa area, we couldn’t get a receipt, which is legally required. Supercold spa! Generally poor service; we ordered several times but never received our orders. The worst part was the filthy hotel room. There were dust bunnies under the beds and a layer of grit on the floor, which clearly hadn’t been cleaned for the last five guests. When we complained, we were told the cleaners had gone home and we could change rooms. We didn’t even receive an apology, and no one followed up to see if we wanted to change rooms. I ended up on my hands and knees trying to clean the worst of the grit with a towel, which I left with a note on the desk. The toilet in the hotelroom almost made me vomit. It was superdirty! One of our party got severely ill during the night after eating the Christmas buffet, and two others had stomach issues. All together a expensive big disappointment.

Excellent place with great service. Nice meeting facilities. Beautiful view around the place. Good breakfast and meals. The property is big and spread over large area. Overall very happy and satisfied that I spent few days here. It may be slightly far from city but then it was good for our team bonding.

Johannesberg restaurant probably is the best restaurant in the area. Lunch is always served very representable with dignity. Menu is creative, and the environment is charming with lush landscape view of Roslagen. Service is top notch. Note: always call and reserve table in advance, they do accept same day reservations for lunch if there are availability.