Mercure Hotels in Northampton

We stayed here on our way to a cruise holiday in south Hampton , The hotel is quite good and in a quite location, It has its own restaurant which also doubles as the breakfast area , Breakfast was served by the staff and was excellent as you choose what you want from the hot food menu but can also have continental or both , The rooms in this hotel are quite sp**** as there was no hair dryer and no glasses in the bathroom, Bathroom could do with a shaving mirror as it’s difficult to see or get close enough to the main bathroom mirror, The room had quite a lot of spiders webs in it and the walls where marked in a lot of places, Bed had a lump in the middle which other half was not impressed with, Good points for us wax that our room had a wet room shower and we could park close to front door as my wife has a disabled badge , Staff are very friendly and very helpful, Nice touch at reception area is free flavoured water that you serve yourself by the glass , Also there are vending machines for chocolate-crisps- drinks ect , I would stay again in the future if needed at a reasonable price.

I only stayed for 1 night on a business trip but would have been happy to stay longer, was surprised by the reviews but most poor reviews are now dated. There is a small car park next to the hotel and you just put your registration into the tablet at reception to avoid a parking fine. From the moment I arrived the staff were so welcoming, my room was on the top floor and there are no lifts due to the age of the building but there are plenty of landings to stop on the way up. The room was clean, warm and the bed could have slept 7. Lovely ensuite with walk in shower and the towels were hanging over a warming radiator so were toasty after the shower and they were super fluffy. I ate in the restaurant for my evening meal, it was very relaxed, even with a disco going on in the main room, the ceaser salad was tasty and a good sized portion, the bread and butter pudding was amazing ! Once you leave the bar area you can't hear the main room disco. Your breakfast is made to order and there is a selection of juices, cereals and bread for toasting while you wait. The food was served on a warmed plate and was just right to set you up for the day. The staff throughout the stay were nothing but friendly and helpful.

he issue that I have experienced was: When I first arrived at the hotel I requested an iron and and ironing board. The member of staff gave me an iron but stated that I could not have an ironing board because it must be in a room. I asked if I could get it later as I need to iron my shirt for work and was informed that it would be sent to my room. This happened at around 3 in the afternoon, it is now 10.15 at night and they have not produced it. Next I ordered a meal in my room, I waited 1 hour before going to reception and finding out they forgot to send my meal to my room. I was informed that the meal was ready now if I wanted it I could take it, which I was happy to do, only to find out that they had tried to give me my meal that was stone cold. Not good for chicken and chips. I then ordered a smaller snack because of the time and waited 45 minutes telephoned reception and was told by the supervisor that they had just come on shift and knew nothing about my issues. She apologised and assured me that she would personally bring my sandwich to me in 15 minutes, 30 minutes later I go to reception as I had still not got my sandwich and it was too late to eat at 9.30 at night. I asked to speak to the supervisor outside as the members of staff who gave me this poor service were by reception and I wanted to speak privately, outside I did not get an apology for the poor customer service of her staff and she did not apologies for incorrectly telling how long I would have to wait the second time, after I had told her about my poor experience. She then said ”you don't want the food raw, do you” after me complaining about her keeping waiting the second time. I teach customer service and this has been the worst service I have ever received in a hotel ever, and I will using this experience with Ibis in my classes on a perfect example of how not to treat a customer for a long time. This is my first experience of Ibis hotels and I am shocked that this is how you treat your guests. It occurred on: 01/09/2022 This meant that I am in my hotel room furious and disappointed and have not eaten. It feel ironic that tomorrow I will be teaching customer service and I am unable to sleep because of how much this has affected me. I am not satisfied with the service I have received and I feel frustrated that it is too late to book into another hotel. Train your staff to a much better standard and made aware that this is not good enough. Send me a full apology and the cost of my evening meal that I did receive should be charged. I don't expect any of the things I have shared with you to make any difference to the staff and if I was ever foolish enough to stay at this hotel again I am sure I would get the same poor customer service. I just hope that this is a poor hotel and it does not reflect other hotels in your chain.

Attended a meeting at the Delta hotel, we use it a lot as a business for meetings, today we had lunch too. My dietary requirements make it more difficult to eat out, today however, I had a lovely cooked meal and even dessert without gluten, dairy or any seed oils used as either ingredient or part of the cooking process. Wonderful staff took time to check before arrival on needs, check timings on the day and ensure my food was warm and fresh! I really really appreciated the efforts, it has made my day!

The Sunley Hotel is located in Northampton University campus. Parking is convenient ion Car Park 3. When I stayed there it was during the heat wave so some areas were very warm. The bedroom came with a fan which made the room tolerable. The room is very modern and comfortable. PLeanty of power outlets and tea making facilities. Room was not too small either. Breakfast was in the dining hall opposite and was quite good. The location is very close tpo the centre of Northampton and I was able to walk to work along the river. Very pleasant. UoN Campus is very modern and pleasant.

Excellent stay - very helpful and friendly staff (especially Gail, who managed a very busy reception desk with patience and politeness). Room spotless (thanks to Gosia and team), very comfy bed and very quiet. Lovely breakfast, especially the porridge! Great location, central to all amenities. Great value for money.

Earlier today, I had an exceptional experience with the customer service at Holiday Inn Northampton. I was unable to reach a colleague over the phone, so I contacted the hotel for assistance and was connected with Anya who was incredibly helpful and understanding. She promptly checked on my colleague, provided me with the necessary information, and even offered to relay a message. Anya’s efficiency and professionalism made a stressful situation so much easier. Highly recommend Her outstanding service!

I have stayed a few times once for a while on my own and it was the staff that made it for me they were so kind nothing was to much trouble and I drink a lot of tea so needed lots of top ups lol I felt very safe here I have worked in the industry myself so I know how hard they all work they have a great manager there customer service is amazing 5 stars will always stay here when I town thank you Lorraine

Very good food, family friendly. Had lots of gluten free options for me and could adapt the menu to suit. Good service. Parents stayed at the hotel and were very complimentary about their stay. Clean and comfortable rooms. Lovely little village too.