Hotel in Excelsis

Hotel os comfortable and modern and family run. Rooms are minimal yet comfortable, beds a little soft but provide food rest. Food is decent and service not bad. However, we travel for work and often have to arrive back late. One of the reasons we booked this hotel was they listed “24 hour room service” as one of their amenities. However, when trying to order one of the 2 items on their 24 room service menu was told “no it’s changed”. Tried to explain my rumbling stomach and ask for something, some chips, peanuts or anything and the surly chap on reception was not willing to help. Writing this with a starving stomach, wish they could have hooked me up with some food or at least tried to make the effort 😔

My stay at In Excelsis was a mixed experience. The view from the hotel is breathtaking, offering a fantastic look at the surrounding landscape. The modern design of the hotel is impressive and creates a pleasant atmosphere. The staff is incredibly friendly and always strives to make the guests' stay as enjoyable as possible. Their warmth and professionalism made the stay very pleasant. However, it was evident that the employees are overworked and under significant pressure. It seems that the management urgently needs to address this issue to improve working conditions and ensure a fair distribution of the workload. Another negative aspect was an older lady who appears to hold a supervisory role. Her unsympathetic and controlling behavior negatively affected the overall impression. Her constant oversight created an uncomfortable atmosphere that detracted from an otherwise lovely stay. Overall, the hotel is beautiful and has great potential, but the working conditions for the staff and the behavior of the supervisory person need urgent improvement. More attentive and fair management could make a significant difference, providing guests with a thoroughly enjoyable experience.

Reception is rude, we asked for hot water - they said no. We asked for a kettle - they said no. We asked for them to heat up some water in a microwave they said no. We can’t do anything. They don’t offer iron even on request. Never seen such an absurd service from a 4 star hotel.

We had a wonderful stay at this hotel. It's every bit as beautiful as it appears online, but we paid for that and expected it. What moved me to add a review was that the staff were absolutely wonderful - warm, friendly, and incredibly helpful. The day we arrived, we discovered that our rented car had a puncture. We then discovered that the car did not have a spare tire. I was gearing up to spend my 3 days at the In Exelsis sorting this out, as the car rental company were not helpful. However, a member of the bar / restaurant staff, Ivan, spotted me trying to find a mechanic. Without being asked, he approached me and offered to help me sort it out, making my problem his problem. Amazing service from a lovely guy. He organised for the hotel maintenence guy (whose name I didn't catch but who was also incredibly helpful) to repair my tyre enough that I could make it to a garage. Meanwhile Luzia and another lovely woman on reception had lined up a garage for me, so they were ready for me on arrival. Brilliant teamwork to make a real headache go away and allow me to fully enjoy my time at the hotel. Ivan also gave us an excellent beach recommendation which made for a really great final day on Novalja. So, a huge thank you from us to all the staff at the In Exelsis, whose welcoming approach meant we had a really wonderful stay.