Playacartaya

Good facility. Service is a bit slow.

Pros: 1. The rooms are spacious and well-maintained. 2. Excellent outdoor and indoor swimming pools, as well as fun water slides suitable for both children and adults. 3. The beach is conveniently located within a 10-minute walking distance. 4. Housekeeping services were efficient, with timely cleaning and towel replacement. 5. A decent variety of food options were available for lunch and dinner, especially for those who consume pork, beef, and fish. 6. A good selection of alcoholic beverages was offered, along with some juices and non-alcoholic drinks. 7. On-site hotel parking is available for guests. 8. The staff were exceptionally friendly, welcoming, and helpful, particularly accommodating when language barriers arose. ---------------------------------------------------------------- Cons: 1. The doors in Room 442 made loud creaking noises, creating an unsettling atmosphere. 2. The ceiling fan was noisy and operated slowly. Air conditioning is only available from June onward, which was inconvenient for a May visit. 3. Limited availability of chicken dishes, which was challenging for guests who do not eat beef and only occasionally eat pork. 4. Buffet items were not labeled, requiring guests to frequently ask staff for clarification. Language barriers with non-English-speaking staff made this more difficult. 5. The hotel offers two service tiers—Premium and Imperial. The Imperial package includes better rooms, services, and drink options, but costs an additional €20 per day at check-in. 6. Spa access costs €25, and massage services start at €65. The massage quality did not meet expectations in terms of pressure and technique. 7. The Kids Club is available from 11:00 AM to 1:00 PM and 4:00 PM to 6:00 PM, with a break on Sunday afternoons. However, the children enjoyed their time there. 8. Children's entertainment was average, possibly due to the off-season timing of the visit. 9. Underground parking incurs an additional charge of €9 per day. 10. There is nothing to see around the place actually, so if you like to explore you can see Sevilla. That's it. 11. Beds are big but not comfortable it's all spring beds.

Spent 7 nights here with my wife and 2 kids , can't really complain to much the hotel is clean , more than enough types of food to choose from, great selection of drinks the pool area is wonderful the kids had loads of fun and the area is absolutely magnificent with a nice forest behind the hotel and a stunning beach in front. Closest supermarket is at 30 min walking time, u won't find cigarettes at the hotel so come prepared . Tobacco shop at 30 min away as well. Bad Bits - not a major issue but sometimes annoying - most of the staff apart from the receptionists don't speak English. Half of the staff don't seem to be costumer focused

Stunning, clean hotel. I travelled alone with my three children. I don't have a word if Spanish and everybody at the hotel went out if their way to make it an amazing stay. The rooms were spotless cleaned daily. The bathroom wS huge with the shower separate ti the bath, so clever. The food was delicious they varied the menu everyday. We walked the beach daily and then went yo the heated indoor pool. The chef and the crepe lady went out if their way ti cater for every individual taste. I ate squid to mutton tp pasta.

Great hotel to go with Kids. Wide variety of food, lots of pools and a fantástic indoor pool/jacuzzi with amazing warm water. Direct access to the Beach which is quite calm (river). Also they accept pets!

The Good * The rooms are nice and spacious, cleaning very good. * Beds are comfortable * Gardens well-maintained * Lovely beach accessible by tunnel from hotel The Bad Anything that required staff. They blatantly don't have enough people. At breakfast and dinner you will need to clear your own table, go & find more cutlery (if there is any). They run out of coffee cups, the coffee machine broke, the food was average at best. We weren't on all-inclusive and after paying for dinner on the first night we were really pleased we hadn't paid for it, I would have been fuming. There are some really nice restaurants a couple of miles down the road in El Rompido, I'd recommend those There aren't enough sunbeds by the pools for the hotel and the clientele match up to their European counterparts in terms of reserving them before breakfast with towels and then not using them all day. And the hotel do very little about it. Big queues for drinks. Again as most are on all-inclusive I guess they don't care as they have your money already. I never quite worked out why they always asked me if I was on all-inclusive *before* they made my drinks. If I had been would they have made me a rubbish one? There was also supposed to be a gym but it is 'temporarily' closed. Don't suppose I can get any money back for that as it was part of the package we thought we were getting. The clientele were also happy to let their kids run around the pool area until 2am making A LOT of noise and throwing stuff about. I kind of get the Spanish do things a lot later but this wasn't showing much respect for any other hotel guests - and the hotel did nothing about it. To be clear - the staff who are there work really hard, there just aren't enough of them. I'm sure as with anywhere this translates into more profit for the hotel owners at the expense of customers - and the staff.