Business Hotels in Nuremberg

People, pay attention: when you get to your rooms, always check the a/c, especially in the summer. It seems this hotel has huge problems with the a/c and the whole management and no matter if the a/c is broken in the rooms, they'll still put you there and charge you the absolutely same amount of money as for a ”normal” room. Absolutely unacceptable for NH Collection, excuse me!! My case: I went to my room and thought everything is ok. 4 hours later I figured out that the a/c doesn't cool down the room, but only the ventilation & heating functions are working. When I complained, the guy at the reception told me: ”I can't do anything right now, you just open your window and tomorrow when the technician can't repair the a/c, your room will be changed”. ***?! Really?! NH Collection?? On the next day they have me another room, where the a/c worked exactly for 24h. On the day I had to check-out, the a/c stopped working as well. The lady at the reception only said: ” Oh, also this room needs to be repaired”. When she opened her list, there were at least 10 rooms marked red with broken a/c. In sum: Never again there!!!

We only booked this hotel as we were away on business and attending Biofach at the exhibition centre nearby. Of course prices went through the roof as an exhibition was on, my company £364 for a basic twin room per night / for 3 nights - over £1000 in total! When I arrived, yes the room was clean but I was suprised at how basic it was for the price, plus the fact it looked nothing like the pictures on trip advisor. I also looked on booking.com to see there was rooms available for that night for less than half of what we paid. I went down to reception and asked if there was any other rooms available as I felt our room was very poor quality for the price, and we overpaid compared to the current price for available rooms. I’ve never seen someone at reception seem to offended at such a standard question. She asked me ‘what my point was’, and insisted there were no rooms available except those that hadn’t been renovated. Answering my question if an available better room was available seemed impossible and she said I should speak to the manager the next day. However there was a very helpful woman who checked me in. Before I even got round to speaking to a manager the next day we decided to go the gym. Of course the gym isn’t signposted anywhere in the hotel, why would a key facility be? I asked the woman at the desk (who was on her mobile phone) where it was and she pointed ahead of her and said the door on the left after the glass door. There were 3 doors, of course none said gym on and they all looked the same. I picked one and ended up in the stock room. I went back and asked her to confirm again but she just pointed again as it must have been too much effort to walk round from the desk and show me. Of course I eventually found it, no air con, music or lights but not suprised. When we first arrived the lady at reception recommended booking for the restaurant as it gets busy, we didn’t book that night and we were asked by the waiter if we had a reservation but luckily there was space. We decided the next day to request a booking to which the response was ‘you don’t need to book there’s lots of rooms’, to which I confirmed what the waiter had said and so she reluctantly wrote my room number down on a piece of paper. I never even complain, especially when away on business, but only 1 night in I felt I needed to The plus side is the food is good, and the location is 10 minutes from the exhibition, shame it was taken over from the Hilton and the customer service is beyond poor.

Excellent service, very friendly and helpful staff. We were able to charge our ice packs in their kitchen's freezer. Amenities: Unfortunately one set of towels was missing in the double room. Very strict anti-smoking policy (top!) for which you sign a document for approval when you check in. In case of violation €250 (Euro) fine. Another downside is that €8 parking costs were charged.