ruthjue
August 3, 2022
Check-in is only possible until 9 p.m. We were a little late because of our train and so we wrote to the accommodation at 8 p.m. to ask if it was OK if we were late, but we didn't get a reply. When we arrived (9:30 p.m.), no one was there and when we called the number they had on file, all we got was a bad-tempered "there's nothing we can do, good luck." No goodwill, no concessions, nothing. Brutally bad service. This can definitely be solved in other ways, like leaving the key card somewhere. We had to book another expensive hotel at the last minute instead, and of course we didn't get our money back from the Jura Hotel. To make matters worse, the second night that we "finally" got to sleep in the Jura Hotel, there wasn't even shampoo for showering. My advice: give this hotel a wide berth; hospitality and goodwill are of the utmost importance here.
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