Guest User
January 9, 2025
After two years of planning, my family and I were beyond excited to finally visit Mandaram Nuwara during our Christmas vacation. We chose this resort for its scenic location near waterfalls, hoping for a peaceful, memorable holiday. However, from the start, things went wrong. Despite informing them of our early arrival at noon, we were made to wait until 2 PM for the shuttle. The car park was poorly marked and lacked security, adding to the frustration. The real shock came on our second day. We requested the shuttle to take us to our car, and upon return, we were confronted by a staff member—whom we later discovered was the owner—rudely demanding Rs. 6,500 for the ride. It wasn’t about the money; the issue was that this additional charge was never communicated to us in advance, even though the resort had recently updated its terms and conditions. We felt blindsided and disrespected, especially given that this was supposed to be a special time for our family. To make matters worse, the food was basic and satisfactory—nothing extraordinary, which we didn’t expect—but the resort made no effort to create a memorable experience for Christmas Eve. My wife, son, and I were devastated. What should have been a much-anticipated family holiday turned into a nightmare. My wife and son were so upset, and it felt like our entire holiday was wasted. This was supposed to be a time of joy and relaxation, but instead, it became an ordeal we’ll never forget. I wouldn’t recommend this place to anyone.