Hostal de Las Américas

This was one of the best accommodations I stayed in Mexico. Great service, staff are lovely, they were helpful with providing tour info & bookings, arranging transportation, info about the general services i.e. local dry cleaning & eateries. The rooms and common areas are cleaned and tidied everyday. Breakfast cooked infront of you every morning and it’s free! My fav was the outdoor areas - gorgeous rooftop garden and courtyard by the kitchen.

The behaviours concerning a sizable proportion of the staff here is beyond disgusting. The night receptionist is a liar and a fiend who "works" with open hostility and anger at every interaction. This festival week the man in question actually refused to let is leave the hostel at one point because of his lazy attitude and the apparent complexity of standing up and unlocking a door...in addition to this they exploit the guests via the classic taxi scam by inflating the price to the extent of about 300% or whatever fee they judge might be feasibly exploited from unaware guests. We visited a cemetery 4km away and the mobile taxi applications quoted 115peso, though consequent to time restraints we requested a taxi from the hostel at 200peso which then increased to 250 after we ordered it and then when it arrived it was apparently 350 for a 20 minute drive!!! We refused the inflated 350 and paid 250, though we met upon our return guests who were scammed at 350. The cleaning staff also throw water over the roof into the courtyard every day apparently "by accident" though I disbelieve this given that's it was often accompanied by giggles....which sounds harmless until torrents hit your laptop, which is hardly amusing...and if this wasn't already enough I was accused of sleeping in the hostel on a day that I wasn't booked in for the day of the dead festivities when I was out partying until 7am. I even showed them my bank statements with transactions all night until the said time period (which I shouldn't have to do!). I think it's pretty clear that I wouldn't recommend this place. It is beyond bad, and all the more so given that it is the week of festivities!