Sandals Ochi Beach All Inclusive Resort - Couples Only

Beach and Pools: The beachfront and pool areas are well-maintained, offering clear and warm waters for relaxation. Activities at the beach and pool were well-received, with guests enjoying the ambiance and amenities provided.(based on 1 review)

The good: Craig and Kirkpatrick at the polo lounge were amazing and their drinks were on point. Dennis Fowler at the Dive center was amazing as always. James at the Nurse station did a fantastic job with my wife after she got hurt on an excursion. The entire spa staff did an amazing job taking care of my wife. Lady O and Big Joe were great at helping book another trip. The club concierge were great at getting us reservations when we needed them. The annoying - The wifi was down by the room for the entire trip which is annoying since internet access is needed to access the room service menu and to book things through the app. There were constant power issues while we were there. The newly renovated room had several issues including the ac unit draining into the room, front door was very difficult to close, the patio had an issue with not being able to drain water that came in from the rain to the point we had to put towels infront of the door to keep water out of the room, the key cards had to be reprogrammed at least once a day and it took over a day to deal with a fire alarm that wouldn’t stop chirping. Unfortunately when we asked about moving rooms no other room was available. Renovations going on to building next to us resulted in waking up to heavy equipment jack hammers and concrete saws daily. The seaside lobby was also under construction. The Hillside main building either kept catching on fire or had an issue with the fire alarms because they were constantly going off resulting in having to evacuate the building during meals, while trying to book a return trip, or at the polo lounge. There were roof leaks in several places in the resort including different restaurants. The bad - Even though Island routes operates out of Sandals if you have an issue Island Routes the response from sandals is it’s a third party company they can’t help you and they can’t do anything about incorrect or fraudulent charges. It took four days of arguing with Island routes and escalating the problem to the GM of the resort I still got the answer of they can’t make Island routes do something if they don’t want to. While I understand that Island routes and Sandals are two separate companies when Island routes is owned by the CEO of Sandals Adam Stewart they should be held to the same customer service standards that is expected of Sandals and Sandals management should be able to something when they don’t meet the expectations set by Sandals.

There were some little things this year we have seen, since this was our 6th trip with a butler. They didn’t have towel animals on our bed with flower petals and special notes, we didn’t come back one night where they would fill the tub and have rose petals. These are the little things that made our trips special to Ochi. This year we felt like we had no other room. I would also add that, when we have submitted our butler forms they have never fulfilled our butler preference or a room number preference.