We recently stayed at the Hilton Garden Inn, Leiden, booking double family connecting rooms for our family of five, including two young children (ages 5 and 6) and an infant. While the hotel had some positive aspects, several significant issues overshadowed our stay. **Pros:** The rooms themselves were lovely and spacious, which was perfect for a family needing extra space. The blackout blinds were a particularly nice touch, helping our kids sleep better, especially with the long summer daylight hours. **Cons:** Unfortunately, the cons began to outweigh the positives shortly after our arrival. The connecting room doors, which were supposed to be convenient for keeping our family together, would not stay open on their own. This posed a serious safety concern, as it meant our two youngest children would be isolated in a separate room. When we brought this to the attention of the receptionist, we were met with rudeness and a lack of understanding. The hotel’s solution was to provide us with two door stoppers, but they were ineffective, causing us to constantly chase after our kids to ensure they didn’t accidentally get trapped in a room. Cleanliness was another major issue. The floors were filthy, and the bathroom had visible mold above the showers on the tiles, which was both unpleasant and unhygienic. To top it off, a cleaner entered our rooms without notice or knocking at 6:30 PM. Although it may seem early, our kids were already in bed, and the baby was asleep. This disruption was incredibly frustrating and showed a lack of respect for our privacy and schedule. **Overall:** While the Hilton Garden Inn, Leiden offers spacious rooms and good blackout blinds, the negatives far outweighed these perks for our family. The poorly maintained facilities, lack of customer service, and safety concerns with the connecting doors made this stay disappointing. We expected a more family-friendly environment, and unfortunately, that was not our experience.
Excellent
119 Reviews