Laguna Beach Alya Resort & Spa

I think this hotel gets a bad reputation for absolutely no reason There was entertainment on majority of the day with various activities such as volley ball, Zumba etc Kids club on a evening and usually a act on for adults also The food was great, I never struggled with hunger. There’s a patisserie serving snacks 10-6 An ice cream bar serving 11-4 Waffles 3-4pm A jeep to take you to the beach which is pebbles. I never waited more than a minute for drinks and they are unlimited and healthy servings Rooms are clean and up to date with a water bottle in the fridge A midnight breakfast takes place for late check ins Only thing that lets them down is the late check out fees- £40 to extend the room from 12pm to 5pm was a bit ridiculous.

1. Entertainment for adut rubbish 0* 2. Entertainment for childern rubbish 0* 3. Food OK 2* Same food nearly every night dessert absolutely 🤢 tasteless but look lovely 4. Venue if you want just peace & quiet no Entertainment this is your place 5. Room service was excellent... cleaned our room everyday 6. Pebbled beach not nice - food & drink provided at beach not all that 7. All staff very pleasant & friendly 8. Games room was out of service with the week we stayed rubbish 9. Spa didn't look appealing to use & extra cost - not part of all inclusive 10. Booked through jet2 ... even if it was out of season what do we pay for ??? 🤨

We thought the hotel was great, very clean and friendly. Brilliant value, my wife and I paid £1000 all-inclusive for a week. The weather was brilliant. The hotel has its own private part of the beach where you can get drinks and sun loungers. It's a steep walk down from the hotel, but they provide a shuttle service every 10 minutes.

We went here for a week of rest and relaxation. The hotel is very clean and tidy. There are staff cleaning throughout the day. Rooms very clean. Shower had good pressure. The patisserie, great cakes and coffee 10am-6pm (went several times a day for a latte), ice lollies available between 11-4 I think and waffles served between 3 and 4pm daily. Plenty of large fridges dotted about with bottled water so you can help yourself. All bar areas were good. Great attentive staff. Good selection of wines and cocktails. Draft beer. Pool areas had plenty of sun loungers and no need to reserve/ get up at the crack of dawn to get a decent lounger. Water slides were good. Animation team were friendly and encouraged you to join in activities but weren’t pushy Beach was spotless and sea warm. Plenty of sun loungers and tables/chairs in the back bar area. There is a shuttle too and from the beach as the road to it is a bit steep. Only down side was that the food was generally warm rather than hot. There was a great selection of bread/cakes/pastries for breakfast along with pancakes, eggs of every description, yoghurt/fruit/cereal/ cheese/meats etc. Lunch and dinner: generally several meats and fish with lots of salads, pasta, chips and lots more to choose from. Always plenty of fruit available too including grapes,apples,pears, plums, peaches Overall we had a lovely holiday and the staff helped to make it that.

I don't often make reviews but I will make an exception in this case. Pros: location, staff, cleanliness. Cons: food VERY poor (little variation/luke warm at best/no basics (bananas!) and speciality a la carte night a great disappointment. The hotel has an issue with sewage smells in the bathrooms all too often. One couple were moved twice, as requested, due to the smell and 'charged' for the room upgrade they were given! Returning guests told of a massive drop in food quality from previous years. We spoke to the hotel about food (hot dishes) being luke warm and after some initial improvement it slipped back. Steak was better used to make moccasins. Other foods were just bland or visually unappetising. We heard of other guests complaining about the food quality but their concerns were dismissed. The manager even told one guest to try other hotels in Alanya! If you did not arrive early for meals you missed out on some food items as they were not replenished. That was a bit of luck I hear you say. The staff are great especially those in service. The chefs and managements customer facing skills are poor at best making little or no attempt to address guest concerns. Apparently the senior man in the restaurant who wears shoes with no socks is particularly unapproachable which was a shame. It seems to be a hotel under 'cost pressures' trying to save money yet alienating the guests in the process. But not all is lost!! The pool barman Abdullah is truly exceptional (memory man) as was Volcan our life saving first aider, the fabulous Ousman (waiter) and Khan Jet2 rep. I could mention more but the list goes on. Management please sort it out. This hotel has real potential! 3 star at best (without improvements)

This was a fantastic holiday! First time we went for 10 days and could have stayed longer! Hotel was fantastic and spotless, staff were amazing and so friendly! Always able to get a sun lounger at the pool and the beach which was 2 min away. Food was excellent with plenty of choice! Surrounding area was friendly and safe. We will be back!