nicholajones35
November 5, 2024
Hotel from hell, please be warned that it is not worthy of the 5 stars as stated, the pictures show a pier, it belongs to neighbouring hotel which by the way has far better entertaintment that Stella Beach, the rooms are dated, dirty with stained matresses, bedding and towels, the aircon turns off when you open your patio door, which is not great as the rooms stink of the sewer, if you ask staff or manager for help or advice they take a grudge and make you feel uncomfortable. The food is disgusting, reheated from previous two days ago and its never hot, the staff do not know anything about allergies, we were told the soup contained cous cous but contained meat. Myself and family ( and many other guests) suffered from food poisoning, there are no desiginated smoking areas so you eat breakfast lunch and dinners you are surrounded by smokers, the pool was never checked for its PH level and we never saw it cleaned, the gym is dated with broken equipment and the aircon is also broke, the hotel only has portable aircon units in the main areas. Overall the staff are rude and pray on females even though it is advertised as a family holiday. This hotel should be a one star. Please avoid Stella beach at all cost.