Mercure Olbia

Ótima

The room was clean and comfortable, but the photos online didn’t fully match the actual space, which was a bit disappointing. However, the spa experience was wonderful, offering a relaxing atmosphere and excellent treatments, despite two showers being out of order. Overall, a decent stay with some room for improvement.

Me and the wife came for a relaxing break and got exactly that Food was lovely Staff were friendly and helpful Easy access to bus route which are very cheap Short walk to town centre Spa facilities were good Only issue would be the pool is a little cold and surrounding area is a little run down but appears to be under construction As a first trip to Sardinia I wasn’t disappointed

A complete disappointment, booked this hotel because it looked like a great 4 star hotel with great facilities. The photographer has done an amazing job. Reality is, the hotel is in a bad condition and needs a lot of attention/repairs. Reception: Check-in staff very friendly and helpful. Lobby area is basic Lifts/stairs and hallways: Run down, poorly maintained, dirty and stains, broken glass replaced with wood and a bedsheet on the 3rd floor. Open seating area: None of the fountains and lift at the centre of the hotel work. These were clearly a feature once upon a time (cruise ship style) Pool: Faces a car and the railway line/station. Room: Very basic and poorly cleaned/housekeeping, TV did not work, selection of channels only local, no international selection not even English news. Wood cupboards chipped, wardrobe doors broken, curtain with holes, air conditioning you cannot control you have to call reception. Room bathroom: Old, poorly maintained, mould clearly visible, broken/cracked tiles, shower basic with little power/pressure Breakfast: We opted to pay as we go, as we preferred to venture out in the morning. The selection of food was not great. The most disappointing was the fact we were not allowed to top up our water bottles as they stated it was only for breakfast. Note; there was nowhere in the hotel to get fresh drinking water without having to pay each time to top up. This includes the gym area. Gym: Great gym, spacious and up to date equipment. Spa: This is another disappointing space. Read the small print tour stay does not include use of the spa. You have to pay €25 each time. The facilities are not all working, which they fail to advise. Fountains in the jacuzzi area do not work, hot stone path do not work, ice/plunge pool is room temp, relaxation area has no real spa scents or music, no cups provided for drinking water. Area: Did not feel safe walking into Olbia town, although only a few minutes walk. It feels very unsafe