Pine Cliffs Village

It was our 4th time in Pinecliff resort. We love it but the reason why we keep coming back is Estima Sports. Our son Joley did 12 days and loved every minute of it. Ben and the team are amazing , always making sure Joley is happy. 2 hours training every morning and 2 evening matches in the week. Great teaching methods with fun! Thank you for everything, we will definitely come back next year! X

I was drawn to this hotel by the glowing reviews and kind words about the staff, which led me to believe it would be a luxurious, 5-star experience. Unfortunately, from the moment we arrived, that expectation was completely unmet. There was no assistance with our luggage upon arrival—we had to struggle over uneven ground with our bags. At reception, we were greeted by an unfriendly staff member, which set the tone for our entire stay. The general demeanor of the staff at the front desk and over the phone was cold and unwelcoming, as if every request was a burden. There was no warm greeting, no welcome drink, and not even a kind word. I wanted to stay in the main building and was confused when I noticed our room was at the furthest point from the main building as possible (over 30 minute walk) I asked to change rooms. The receptionist didn’t make any effort to accommodate this request—he simply said no without checking availability. Our room was spacious, but it clearly hadn’t been properly cleaned. There was trash left under the sink, and visible marks on the furniture. Initially, we noticed a few ants, which didn’t seem like a big deal. But when we returned from lunch, the apartment was crawling with them, marching in lines across all rooms. After some searching, we discovered food and sweets left behind in the cupboards—more evidence the room hadn’t been cleaned thoroughly. Despite multiple calls to reception requesting help, no one ever came. Housekeeping continued with their usual rounds, completely ignoring the ant infestation. When I again asked to change rooms, the receptionist placed me on hold and then refused to accept any further calls from our room phone that day. Beyond our room issues, several general shortcomings made the stay underwhelming. One of the reasons we chose this hotel was the variety of activities it offered. However, there was no one available on-site to help us book them. Staff kept directing us to an app, which wasn’t functional for making reservations. We eventually managed to book some activities in person, but availability was poor—particularly at the tennis academy, which was fully booked for our entire stay. We also discovered other activities like a driving range only by accident, as no one proactively informed us of what was available. While the restaurant and shuttle staff were generally friendly, even this didn’t feel like 5-star service. For instance, when I arrived with several bags and a large suitcase, the shuttle driver made no move to assist me. I had to ask multiple times just to figure out where my room was, and even then I had to request help with my luggage—help that wasn’t readily offered. The food at the resort was also a disappointment. Portions were very small for the price, and overall quality was mediocre. While they did accommodate gluten intolerances at most restaurants, dishes like a full English breakfast or a protein bowl were sparse and beyond expensive for what you got. As for

Beautiful resort, perfect location with breathtaking views and exceptional service. My daughter loved that it was a cat sanctuary. Gazed at amazing sunsets and a night sky filled with stars right on our balcony. The ocean was cold and so were the outdoor pools, but we had the heated indoor pool and jacuzzi to ourselves. The daily breakfast buffet had many options and getting a table 30 mins before closing meant no waiting. Uber to restaurants outside the resort was easy as well as to Old Town Albufeira, downtown Olhos de Agua, and Albufeira-Ferreiras train station, just under 15 mins. Highly recommend this 5-star resort, and we would love to stay again!

⭐⭐⭐⭐⭐ An exceptional stay from start to finish. The property offers outstanding service, well-curated amenities, and a welcoming atmosphere that reflects a strong commitment to guest experience. While not within the hotel's control, the breathtaking sunsets and panoramic views added a memorable touch to an already excellent visit. I would gladly return when in the area again and would not hesitate to recommend this hotel to others seeking both comfort and quality.

A great return to Pines Cliff Luxury Collection hotel. A warm welcome on arrival by Carolina, and an upgrade room with ocean view. This is a favourite hotel, and one we will return to again this year. A beautiful hotel, there are very high standards throughout. Breakfast has great variety with efficient friendly staff ensuring all is 100%. Carlos, is a most charming Concierge and most helpful and knowledgeable. Sorry we missed you on checkout. Indoor swimming pool and water facilities are excellent. Due to weather conditions, it wa sa daily visit. Spa well worth a visit. There are pleasant walks outside in the immaculate grounds, and Olhos de Agua is close by. Housekeeping excellent in our spacious room with luxury linens. Louisa Rodriguez offers a great voice and convivial atmosphere in the lounge nightly. Golf club nearby and several restaurants within walking distance along with Corda Cafe inside the hotel offering great dining and pleasant staff. Professional and pleasant checkout by Tiago completed an excellent stay. Thankyou. Highly recommend.

An absolutely amazing resort! We had a fantastic corporate meeting here and also took time to enjoy the excellent facilities. It’s a great place for business groups, families, and anyone looking to relax in a top-notch environment. Huge thanks to the entire team for their outstanding service. Special the events team!