Pine Cliffs Ocean Suites, a Luxury Collection Resort & Spa, Algarve

We liked the Pine Cliffs Ocean Suites so much we moved over to their Pine Cliffs Residence to plan for future long-term winter stays. See the attached photos which tell the story better than words: location, the cliffs, Falesia beach, and so much more! Thanks to Marcelo, Riccardo, the two Paolos, and Carlos. Unfortunately, photos are limited to 50.

Excellent accommodation. Friendly reception staff and friendly and helpful porters; always willing to help and always had smiles on their faces. Garden suites were excellent and comfortable. Pillows and beddings comfortable and sleep was relaxing. Breakfast was lovely. The evening meals at the restaurant delightful and tasty. Overall had a wonderful time and would recommend it for anyone looking for a b;lissful holiday and short break away

The resort is lovely and there is a variety of food on offer. If you are staying in the “premium” ocean suite you would expect housekeeping to service the room during the five hours that you were outside. However, not in our case. On returning to our room at 5 pm, we noted someone had come to the room but only opened the curtain and moved a pillow. Housekeeping offered to service then, how can that be achieve given that your children are currently using the bathroom to get ready for dinner. They promised to return at 7 pm whilst you’re out for dinner. On returning at 10 pm, you realise the promise was empty. No one had bothered even come to check over or even restock the basic such as toilet tissue which was running low. We had to call for attendant came at that point to restock. She then tried to straighten the bed, what’s the point after 10 pm when the guest is standing right there ready to turn in?!?! If the turn down service team even bothered to show up they may have noticed lack of house keeping service. Clearly that was a no show too. Service at the resort is extremely slow, but having to request for toilet rolls after prior housekeeping escalation is absolutely sub-standards, a first in any place for me. Even more disappointing is that front desk and housekeeping don’t take responsibility but just try to blame the other and try your pass you around for a resolution. You may not have done it, but take action and resolve it as the guest should not be the one chasing your various team for an additional toilet tissues at 10 pm!

The resort is lovely and a variety of food on offer. However, if you are staying in the “premium” Ocean Suite, you would expect house keeping to at least service the room during the five hours that you were outside. On returning to your room at five pm, you had to ask the lady in the hall for towels. You speak to housekeeping, they offer to service it then, how could that be done given your family is getting ready dinner? They promised to return at seven whilst you are out for dinner. On retuning at 10pm, you realise the promise was empty. No one has even bothered to come as check to restock be the basic of toilet roll. Service in resort is slow, but having to request for toilet rolls after prior housekeeping escalation is appalling. Absolutely appalling standards, even at the minimum. Very disappointed.