Montebello Deluxe Hotel

Montebello deluxe hotel was lovely, the room was clean ,fresh bedding ,towels and cleaning was done daily , plenty of choice for breakfast, staff were friendly and helpful, Montebello kitchen food was delicious ,pool area beautiful..would definitely recommend

Spent 9 nights here on a girls holiday. In block 2 on the 3rd floor overlooking the pool. Room very very clean and well maintained Lovely big walk in shower, 2 single beds and balcony. Fridge, safe and hairdryer in the room. Breakfast included but also ate quite a few times in the restaurant which was lovely. Held onto room till 4pm with an additional charge but well worth it. Hotel in lovely central safe location. Will definitely be back again .

Well lovely hotel but the British are so greedy for beds. No towels being removed. Big signs everywhere no towels before 8 but it was 7 when this started happening. Lovely hotel beautiful room great staff. Would recommend just a shame about the sun beds

Ok, an honest mixed bag of review. Some good and some bad and its important to help others and hopefully incentivise change. When we arrived (approximately 2am) we felt that there wasn't much of a welcome and no information was provided on arrival. The following morning we had to ask for wifi, sat down for breakfast as we didn't know how it worked. We sat for approximately 20 minutes until another holiday maker explained we had to go and get our breakfast ourselves. I had an argument with reception as we requested another room access card and she wanted to charge us £20 GBP. I explained that I had paid for 2 people to stay at this hotel for 10 days and myself and my wife would both need access. The receptionist was adamant that she wasn't going to give us another card without payment. I explained I wanted to complain, I was told to come back at 5pm and speak to the next receptionist. When i returned at 5pm I saw a young man on reception who then gave me the second card with no issues. I cannot understand why the girl previously would not do the same. During our stay, room service/cleaning/replenishing was very poor. Towels were supposed to be changed every 3 days however, i had to chase the towels on the 4th day and didnt get them until the 7th day. Bedding wasn't changed at all during our stay of 10 days. I choose to get the spare duvet and found women's makeup over it, not clean. Plates and dirty cups not removed from rooms and people having to leave dirty cutlery etc in corridors. (pictured below) including an ashtray that was not emptied as part of room service from balcony and then customer having to empty it on the tray as no bins provided outside of the room. Coffee/Milk sachets were never replenished even after asking 3 times. It was only because I saw the store cupboard open in the stairwell one evening, i helped myself in order to replenish. During our stay, we heard many arguments with other holiday makers at reception including concerns over stolen property. The hotel explained that there were no sightings on the CCTV for the area concerned. However, as cameras were covering the area concerned the customer requested to see it themselves. They saw the culprit and managed to get their belongings back. One morning at breakfast, a customer had reported a spillage of water at the bottom of the stairs from where you get the buffet breakfast from. No one acted on the report until a young girl (20's) slipped and fell. Fortunately, she didn't have any injury apart from her pride. One member of staff laughed and then a sign was placed warning people that the floor is slippery. This fall could have been avoided and luckily it wasn't of someone elderly. In relation to people with mobility issues, please note there is no lifts in this property and even if you are on the ground floor, you still have to tackle a flight of stairs up and down to leave the hotel. Myself and my wife, witnessed rudeness to another customer when requestin