The Kumsal Hotel Oludeniz

I stayed at the hotel for one week with my family, to summarize my experience please check the following feedback: Check-in: Easy and smooth (Special thanks to Ms. Burkey the reception manager who helped us and went extra mile to get us the best family rooms in the hotel) our booking was two separate double rooms, which is located in the ground floor. However, Mr. Burkey offered to find us a better unit Family room which comes with two floors master bedroom with bathroom up stairs for the parents and a twin bed room with bathroom downstairs. Services: Self service (Do not expect a bell boy to carry your luggage to the room) There is no extension number to dial for room service or housekeeping. Housekeeping: Fairly good service, beach towels get changed every two days. They provide very limited supply of shampoo and body wash (Average quality) If you need anything from them you have to look for them in the other rooms that is being cleaned. Staff: Were professional, smiles for customer and supportive (Thanks to Burkey) Pros: 1. The location is in front of the beach, some rooms give you beach view from the balcony which is great. 2. The food (breakfast and lunch) were good at the hotel. 3. They provide laundry services which was good (Cash payment only) 4. They offer you all activities with market prices such as Paragliding and Safari trips. Cons: 1. No bell boy service available, we had to carry all of our luggage to our room through stairs then to upstairs inside the room. 2. The hotel transportation was horrible, they picked us from the airport with an old Vito car which has very weak AC for 60$. So on our return day we booked a transportation to the airport and we asked for a better car that have a better AC but unfortunately they brought us a car without rear AC at all !!! It was so hot waiting for the car to get cold from the front AC and they charged us again 60€. The Hotel transportation is absolutely not recommended ‼️ please avoid it ‼️ You may hire a normal mercedes Vito for 60$ through viator website I tried it last year and they were very professional. 3. I didn't like the hotel's policy of switching off the whole lights of the lobby and the restaurant like a ******* house after 10:30PM so you have to use your mobile light (Check the picture) also there is no security guard at the entrance. One of the nights I found a big street dog next to my room, thank God no incident happened. Finally, I recommend this boutique hotel for family and single couples if they don't mind to take care of their luggage (Self service) and accept torn and stained bedsheets. I don't think I will be returning to this hotel since we prefer to explore other hotels in the area.