Avanti International Resort

We liked our stay at this hotel. Liked the location and our room. Staff are accommodating. Breakfast was good but hopefully a breakfast buffet will be available too so as to have more options for the free breakfast included. Definitely would rebook here for future travels and staycations.

I usually come here when I’m the area because it’s decent ,I checked in at the front desk and I was the only one the girl who checked me in was ok she took so long to check me in and she was asking personal questions like how much I paid ? Does it even matter I prepaid for the room just give me paper I need to sign and let’s move along with our life . Also I booked through a third party so she insisted I pay extra for the “resort fees” . I was so uncomfortable that I was willing to pay anything to get to my room because it was literally my birthday !!!!!!! Like hello what is wrong with people . I clearly showed her my end of things and my receipt and she still charged me whatever . I knew it wasn’t organized because she didn’t even have a legit calculator she used her phone to make up her own numbers . And at no moment she explained the numbers she was calculating. So I’m literally standing there with all my belongings for about 20 minutes . And then after I pay whatever amount she made up with her calculations , I tell her how do I make reservations for the shuttle bus to sea world . She then hands me a paper and says these are the times and I asked are you still making reservations. She said “ oh you do it yourself” . I knew she had been lying or she didn’t know because I stood there before and you always had to make reservations. I gave her the benefit of the doubt because I’m not a FL resident I don’t stay there that often maybe they changed things . I finally get to my room and there are no towels whatsoever. And there’s ***** hair and *** on the seat . I called and complained so then they changed my room. No other accommodations just a room change ok whatever . So I get to my new room it feels better and definitely cleaner. So the day comes when I’m going to sea world and I wake up early to catch the shuttle bus . The paper the girl at the front desk said 10:05 am . I’m there early at 9:50am . I wait until 10:30 and then I complain to the front desk again . Where’s the shuttle to sea world . They tell me I have no reservations. I literally tell them when I checked in I mentioned it and she told me I do it myself . And then they later say they can’t accommodate me because I took too long to let them know . What am I paying resort fees for ?????? Please explain to me . So then I have to order an Uber back and forth . When I get back to my room I brought food from outside to my room because there’s a microwave . When I try to use the microwave it doesn’t work . So it’s another thing after another thing . It was more problems than actual peace .so then I call the front desk again and they told me maintenance has to come by and see what’s going on . After all that time passes I just end up eating my food cold . And he finally comes and he says he’s going to replace the microwave. Also I mentioned to him that the fridge isn’t keeping my water cold and he tells me that it isn’t a fridge it’s a cooler and it just keeps it around room temperature. The maintenance man was very nice and respectful he knocked and he asked if he can come in as he should . The next day a random cleaning lady knocks on my door so early about 10:30/11 and after one knock she just comes in and I’m literally startled and ask her what she needs . She looks at me and says check out and I’m like no you got the wrong room or something and then she just leaves . The next night there was a fire alarm that kept me up for an hour obviously it’s out of their control but it was really loud and it was going on for an hour at 2am. I was really enjoying the pool till I got back home with pink eye and they asked if I was in a pool recently that sometimes the water is contaminated with tons of urine from other guest . Also on top of that it’s been over a week since I checked out and I still haven’t received my deposit back . That room was cleaned when I left the only thing that had to be done was the bed . So basically I paid to get pink eye and waste my time .

The hotel employees did not offer much help when it came to getting a breakfast voucher, since we paid for a two person breakfast.

Nice rooms but could use an upgrade on certain areas!!!