All reviews are based on the room on the 32nd floor where I stayed and my own experience.
Let me start with the main point. The hotel is too new. The room smells, smells, and smells, especially the walk-in closet! I wanted to try it, but I was taught a lesson by reality. If you bring your children or mind the smell of the decoration, come back at least 3-6 months later.
Advantages: Nice night view. Soft slippers. New facilities. The walk-in closet is very large. The refrigerator is very good and has a full range of products. You can have anything you want to drink in the middle of the night. The coffee pot is from fellow, and the nuts in the room are delicious. The hotel TV projection is smooth. The shower facilities are clean.
There is still room for improvement:
The location is not easy to find. No taxi driver can quickly recognize the location. You have to check it on the roadside for a long time. It seems that because it is too new, the navigation on the taxi did not enter this address.
The front desk pretended not to understand Chinese and said that he could not speak a bit of Chinese. After checking in, I suddenly saw his name tag and asked him in Chinese, ”Isn't your surname Chen?” He immediately made a 🤫 gesture to me, smiled awkwardly and whispered that the rules do not allow speaking Chinese. I asked him if he was *********, and he nodded vaguely. You can experience it yourself🤷.
The welcome service is two bottles of mineral water and disposable towels.
When the room fee is paid in advance, a deposit of 60,000 Japanese yen is collected.
There is no service of sending upstairs and introducing the room. I don't know why this Four Seasons Hotel does not have such a basic service.
I communicated with the hotel in advance that I would bring children and needed children's products in the room. After three communications, the hotel said that they would be prepared, but there were no children's products in the room.
There was no welcome fruit, but two cupcakes with DIY frosting and marshmallows were given. Maybe they think this is children's products.
I got a corner room on the 32nd floor. It may have just been renovated. The door smelled of renovation. The cloakroom smelled even worse because it was completely enclosed. There was a numbered sticky note on the door, which was not removed by the service staff until I checked out.
The pillow was very uncomfortable. Remember to ask the room service for a harder pillow.
The TV welcome addressed the guest without the last name.
The night bed was better on the first day. In the following days, the pillow was not moved away or the quilt was tucked away, and the slippers were not taken out. Maybe this is the rule of this Four Seasons.
The bathtub is square, not long, and the shower position is a bit strange. I feel that it is not very comfortable to use.
I especially hope that the room manager can use the hair dryer himself. The sound is huge! And my hands are numb after drying my hair. The coffee pot is so good, the hair dryer can be improved.
The texture of the towel is not good, it is very hard, the bathrobe is also wrinkled, and the belt I got one day has flying edges. They really don’t treat me as an outsider.
The air conditioner is weird. You can't adjust it to heat or cool. The temperature is set by the guest and the air conditioner decides it by itself. When the air volume is turned off, it is cold below 20 degrees and hot above. I don't understand this.
You can hear the sound of cars passing by in the room at night, and there is always a white noise. I don't know if it is the refrigerator or the toilet, buzzing. Oh yes, the pens in the room are broken.
There are many other things that I won't go into. In short, this experience is not pleasant, and it has worn away the good impression that Four Seasons left on me before. Considering the room fee of 12,000 for three days, there are many other options. I may not patronize this brand for a long time.
Outstanding
58 Reviews