Aracan Pyramids Hotel

A little worried when we arrived (hubby and I traveled together). When we walked into the lobby there were a bunch of teenage kids making a lot of noise, talking, laughing, etc. It was after 10:00 at night so we thought this was strange. Our room had a broken glass balcony, part of the carpet was pulled up and could be easily tripped over. The phone in the room was filthy. There was mold in the bathroom at the floor and shower. Just didn't look very clean at all. I have pictures I will post. We were able to see the pyramid in the far distance but looking out our balcony we saw a lot of trash just across from the hotel. It was extremely noisy from the constant horns beeping. Trust me, "constant" is not an exaggeration! Breakfast was not very good but I guess since I've never been to Egypt or had Egyptian food maybe it's just what they eat. Not appetizing to us though. The orange juice was more like a watered down orange drink. There was not an outside pool as it shows in the picture. There was an indoor pool but it was covered up and the area was made into something like a wedding area. We booked this trip through Travel Zoo and Travel-O-Deal so they chose the hotel. We stayed there a total of 5 nights I believe and it was okay but when they say it's a 4 star hotel keep in mind that 4 stars in Egypt is not the same as 4 stars in the U.S. In the U.S. it would have been considered more of a 1 star in my opinion. There were guards at the entrance also.

Arrived in the dark and it didn't look too bad, but we asked if they had a restaurant and was told yes, but he forget to tell us it was closed, so we had to go in the coffee shop which when we got the food it was very greasy and unpleasant, it says tea and coffee in room but there was nothing so we asked for kettle and cups which were paper and when looked at were all sticky inside, so presumed they had been washed out. The outlook from balcony was like a rubbish tip, lock on safe broken and the bathroom was awful. We checked out later that day even though we were supposed to stay 3 days, and not one member of staff asked us what was wrong, they just let us leave. Please do not go in this hotel its horrible.

Very warm stuff, friendly and smileling. I feeling safe in this hotel. And the Egiptian food in Milano restaurant is just out of this Word. The best chief in Egipt works here. Although rooms need renovation I still strongly recommend this hotel. Not expensive stay in Giza. And nice wiev of pyramids.

I don’t recommend anyone to stay at this hotel as really poor customer services skills even the customer service employee was A threat me as if I didn’t bring my marriage certificate he will cxl the reservation though I have given him my ID and my wife ID written on it she married to me but unfortunately he didn’t accept it also he promised me to give a room with separate A/C not a central one but after we finish the process and we check in the room we find our self in room with bad AC asked to cxl our booking after we check in with 30 mins but he told me he need to deduct half of the room charge for no reason has give but at the end was there night manager he just did reconciliation and did refund my money The receptionist his Name Ramadan was really treating me badly with bad behaviour though I’m a customer who’s pay to the hotel I’m not happy at all and was hopeless experience don’t any wish for any one to face the same time

Booked into this hotel with a friend as we have stayed in the Aracan Etabe Luxor many times and assumed it was to the same standards. Hotel in general in poor repair and was dirty. Bedrooms dirty with signs of disrepair, lack of towels for two people. Reception staff disinterested and not welcoming. When asked for a kettle was told it wasn’t his problem and waited 2 days for one to appear. Food for breakfast was poor with little choice. Had to ask for items to be replenished and flask for tea was broken and difficult to use. On one occasion had to wait for access to restaurant as it had not been cleaned from earlier use. Swimming pool inaccessible as set up for weddings throughout our stay. Would not return or recommend to anyone. Staff require training on customer service and hotel in general needs bringing up to standard. Only saving grace was the Milano cafe, staff attentive and food was good.