My trip ended since September 2021, at that time when i checked out of the hotel, i thought i would give them 1 star, or even 0 star if having, but i was convinced myself of being calm to go back later for unbiased reviews, and until today it's a pity to say that I can't still give them more than 2 stars after everything we had experienced in Toscana Hotel La Casetta. At the beginning I discussed so clearly with the booking staff that my husband and I wanted to book their room for 2 weeks for our anniversary vacation. They offered me a cheaper room under 50 square meters but I refused. I chose the ” nicer and larger ”, accepted to pay more with hope we would have a great trip. I sent some pictures of the room and they 100% confirmed that we would be accommodated in that kind of room. But finally, in reality we wouldn't. The very first night when we checked in, I was so disappointed that I didn't even want to unpack my stuffs because the room was different from what we saw in the photos. They claimed this room type was for 4 people but really for 2 of us it was not enough, 1 wardrobe was so old and small, my husband had to put his clothes on the extra bed. There was only 1 sink which was so small and dirty while in the picture it should be 2 separate sinks. Toilet, shower very old and extremely dirty. The mezzanine of the room was lack of sofa, completely not the same which what we wanted to book and pay for. We arrived at the hotel when their restaurant was closed, there was no microwave in the room and the surroundings were quiet. We were forced to eat cold food that we brought with and that night I had a stomach ache because of that. The next day I had to call the manager asking him to take us to the correct room that we booked, they cooperated, and it turned out to be an even worse room with a very bad air conditioner, noisy like a plow, I think I've read a few comments here from another guests about the noise of the AC also. They even knew that and arranged a fan just in case, but sorry we didnt spend money to use the fan, right? After discussing again, my husband said we couldnt get the money back anyway, then try to stay and make the room better. We decided to ” help them to help us ”, clean and rearrange the room with the aim of trying to enjoy our vacation together. We went to the supermarket to buy dishes, cutlery, napkins, garbage bags... Honestly I was not satisfied at all but tried to bear it. A few days later, I called their restaurant to order room service. I asked for pad Thai, and extra onion. It was so stupid that the restaurant staff who spoke English pretty well didn't understand what oinion was, she told me ” im sorry Madam i dont know what onion meant ”. I got angry and canceled the order. The last time was at noon when I had an urgent matter to contact the reception, I called the front desk 8 times, called the manager's number 3 times, both by the phone installed in the room and by the mobile phone, calling them contin
Outstanding
63 Reviews