The Crown Goa

Very good location

This my third visit to the Crown and not without good reason. The hotel is 2 minutes walk to both the heritage Latin quarter and all the main restaurants and shopping. It is the best located quality hotel. The standard of maintenance and cleanliness has remained consistently high. The bedding is clean, crisp and comfortable. The rooms are spacious, quiet and well equipped. The hotel offers rooms that are quaint and modern. There is an on site ****** and salon/ health spa. The hotel pool is clean and beautiful. It has a stunning backdrop view of the Mandovi river, particularly at night with the bridge lit up. The restaurant is clean with ample good quality/delicious breakfast choices of Indian, European and good fresh fruit/ juices on offer. I would suggest you try an evening meal here. I really enjoyed the delicious restaurant food when I last ate here and the fabulous poolside band. The bar cocktails were good too. Daisy at the front desk in particular, ensured my every requirement was exceeded. Daisy has a warm and friendly manner and is quick to resolve any potential situations - she is a great ambassador for all that's good about this hotel. I have absolute confidence and appreciation for her high level of genuine customer service. I observed Chandra the room cleaner, labour to clean the room impeccably, I was impressed with the degree of cleaning. Having stayed at many hotels in Panjim, the Crown remains my preferred choice. At this price point, there isn't another hotel in the vicinity to match it.

The service is really good. They have taken good care and even gave us packed Breakfast as we had to leave early in the morning. As we came with kids, this gesture is appreciated. Spl mention to front office team. Food is very good and affordable in comparison with shacks.

The staff here are helpful and kind. Daisy and Bosco were extremely welcoming and made sure that I was comfortable and catered for anything required. The rooms were spacious and very clean and housekeeping ensured that toiletries were restocked everyday. The food here is tasty, with a variety of options whether it was breakfast, lunch or dinner. With a wide range of drinks too especially their cocktails. All the staff here are polite and helpful going out of their way to recommend dishes and remembering certain things you like, would definitely recommend this place to anyone visiting and would happily return for another stay.

The crown is one of the worst hotels I booked. When you enter the property, it smells of sewage water. Then the lifts are so dingy and have a musty smell. When you enter the hotel lobby from there onwards, it smells of a strong perfume, which anyone with allergies for strong smells will start feeling sick. I could not stay in the hotel and total them. I am feeling sick with the smells they still tried to convince me to stay back by showing me different rooms. Finally, they showed me one without any perfume smell, n I decided to stay back. I left for my work, and in the evening, when I was back in the room, it was smelling very musty, and I then understood the perfume was to cover up the bad smell in the entire hotel. I left the hotel right away at night and then had to go hotel hunting with my child. I would never ever recommend this hotel to anyone it's just a fleece. How can one live in such musty and strong perfumed rooms, like living in a perfume bottle. At night, it smells of cigarettes outside the ****** on the lobby level. I asked them for a refund of 17,000 for 2 days, but they refused and said only they would refund one day. The staff was very nice, but when you can't live in such a horrible atmosphere, what's the use of good staff. Do not make the mistake of booking here ever. The hotel is badly in need of a revamp. There are so many better and cheaper hotels in the North. Double Tree by Hilton Arpora. Novotel and Ginger panjim. To mention a few of them. I can't understand how can the owners live in peace, cheating people of their hard earned money. I was so disappointed as I had booked this hotel to be close to the old goa church as I came for the exposition.

Daisy, Brenda and Saurabh went above and beyond to provide an excellent and memorable experience at the Crown Goa. Also, Sandip and Bosco ensured top class service at every meal. The room was clean and well serviced by Raghu and his hard working team.