Riande Aeropuerto Hotel Casino

It started out nice because they allowed us to check in early. Once he started the process, I let him know that we preferred the king size bed as my reservation was for a "standard room with 2 double beds or a king bed". That was when I started getting disappointed as he said it would be an extra charge of $25 for the king bed. I questioned why and was told that my reservation was for a standard room and it was extra for a king bed. I showed him what it said but he insisted it was extra. My husband just wanted to get checked in, so he paid for it with his credit card. We were very satisfied with our room as it was nice and clean and on the bottom floor. The TV would not play any channels of any kind so we couldn't even have that on for entertainment. We went out to the pool area only to find out that the poolside bar was closed and would not be opened during our stay. (05/05/2025). When I choose a place to stay, I expect to be able to enjoy the amenities listed. It did not list anything about being a low season or that the poolside bar would be closed. We had been looking forward to lounging in the pool while having cocktails. We're went inside to the bar and had to look around to find someone to get us drinks. Later on, we did have a very nice dinner in the restaurant with good service. We had to leave early in the morning and it was great to have shuttle service available and ready to take us to the airport. The driver was very efficient and safe. I did talk to the front desk about the extra $25 charge because I still felt that we should not have been charged extra. He was very apologetic and understood my point but could only give me a card with a number to call. Overall it is a beautiful property and the rooms are comfortable.

The shuttle service from to hotel was terrible. They said on the hour and they go 45 minutes after.

Positive: The proximity to the airport, the free shuttle service, the breakfast buffet is sufficient, the pool, the gym (although small is fine for a temporary workout). Negative: The sheets seem to be losing their original white color even though they looked washed or clean. TV channels not very varied.

Best value in Panama City. Stayed there for a long layover, and couldn't be more pleased. Grounds are beautiful, food was fantastic, and the 24-hour shuttle to and from the airport was incredibly convenient.

The staff was very helpful and pleasant. Beautiful property as well.

This wasn't good experience. Room with "garden view" actually room with parking lot view. There was crumbs in the room. And cockroaches. Room is exhausted and outdated. Breakfast with minimum options: cereals, fruits cuts, scrambled eggs (poorly done), sausages, some kind off local flatbread and one type of cookies for dessert. Didn't answer me by email and ignored phone calls. Staff is friendly but unhelpful. 5 minutes from airport but I wasn't successful to get through to them to ask for picking me up or get the shuttle schedule.