Basilica Holiday Resort

The breakfast variety and quality were highly praised. The friendly staff provided excellent service. Guests appreciated the comfortable beds, powerful showers, and convenient location near the harbor and amenities.

Unfortunately, for us the negatives very much outweigh the positives at this accommodation. This is a long review, but if you are considering booking this accommodation, I would urge you to think again, and read this before doing so. POSITIVES: This accommodation is very well located, within a 5 minute level walk to the harbour and many bars and restaurants. There is a large very well stocked supermarket over the road. The pool area is nice and is well kept, we observed the pool and the sunbeds being cleaned every morning. There are a number of beautiful old olive trees around the pool, and the fallen olives were cleared away every morning. There are a few sunbed mattresses that could do with being replaced but as it was never very busy, this was never an issue for us. We were self catering so can't comment on the food. We booked a 1 bed superior apartment and were given a 2 bed apartment in Thalia Block. There is no lift in Thalia - not a problem for us, but some people may need to be aware. The apartment size was very good. NEGATIVES: The apartment was very dirty and although the beds were made and clean towels provided, the apartment hadn't been cleaned at all, not even hoovered. The whole apartment was dirty: floors, doors, handles, wall tiles, windows and 2 air con units didn't work. On reporting this, the receptionist suggested I remain in the apartment to direct the cleaner. This was my holiday and I'm not the cleaning supervisor. I shouldn't have to do this, so I refused and said the whole apartment needed cleaning. The floor was cleaned and the air con units repaired. The patio door lock was broken and didn't lock, this was never repaired. We were on the second floor so felt it was unlikely that anyone could get in via the balcony, but this is besides the point, the apartment should be secure. Even the crockery needed washing - bits of dried food and smears. There was no cleaning equipment available in the apartment at all. We always book an apartment and there is usually a broom, dustpan/brush, mop, washing up liquid, dishcloth etc - there was nothing. It felt as though the apartment hadn't been used in a long while. We had 1 change of towels during our week's stay - these were just left on the sofa, but not all of the old towels were removed which was just as well as an incomplete set had been left. They also left 2 clean sheets on the sofa but didn't put them on the beds - this was only enough for 1 single bed anyway. The apartment had British 3 pin sockets, but all the appliances were European 2 pin. I asked how we were meant to use them and was grudgingly given 1 adapter and advised no others were available. We could therefore only use 1 appliance at a time, so you can't make a cup of tea and use the toaster at the same time - ridiculous. The general areas in Thalia were just as bad - they clearly hadn't been cleaned for some time and certainly weren't cleaned in the week we were there. One apartment had an old sofa cushion and d

This place was obviously once a great hotel and obviously has potential but seems they’ve let it go somewhat. Positives- the local is fab and the rooms are quite spacious and kitchen fairly well equipped. Negatives- The second ‘bedroom’ had a broken dishwasher dumped in it. The air con started leaking on the last day. The breakfast is pretty poor- the only saving grace was the lady doing omelettes to order. The rest is continental or luke warm English breakfast. We ended up removing our breakfast wrist bands and going down to the harbour. The place is in general disrepair, the pool is not particularly clean, the two ‘water features’ we not working. The gym is old and tatty. The stairwell up to our apartment stank of cats urine, I found a pile of cat food at the bottom so that could explain why. Our toilet in our room didn’t flush anything other than urine away so I was forced to go down in my pj’s to the toilet by the pool. We were there for 3 nights so didn’t bother to moan too much, however I did ask for late check out on the last day as were visiting our wedding venue and that was rejected. I then bought these issues to the manager who gave a very unbothered response.