Maribel
March 25, 2025
The location was excellent, very close to Eiffel tower. They also keep your luggage if you come early before your check in and after you check out which is really good for traveller. Room was a bit small, but can accomodate couple like us, and for those who does not stay much in the room. There are opportunities to improve on cleanliness, like stain on the wall near the bedside table, we had tea and coffee but no proper cup and kettle to boil water, was calling customer service at night to request for it but no answer so had to leave it for the next day. We had no shampoo in the room, no handwashing soap, and had to use bathroom tissue because we only had 4 pcs tissue left in the box. Hair dryer was not working properly. I always look and stay as much as possible, in Mercure hotel everytime we travel as I had good experience before, this time is a bit different but I know they can improve it for future.