Guest User
January 19, 2025
I had already paid for the room and breakfast on the platform, but when I checked out they said I hadn't paid for breakfast. I sent the room and breakfast order to the hotel's email address on site, but they said they hadn't received it. It took more than ten minutes. I said if they didn't receive it, I could take a photo of it with my phone as evidence. Then they received it but they didn't tell me anything. I asked, "Can I leave now?" The front desk staff is different every day and they are always on the phone, which really affects the mood of the passengers. They never say sorry to me. Europeans are very careless in doing things. This hotel loses points.
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