riccardoziga
January 23, 2025
My friends and I went to the cocktail bar of this hotel for some drinks about two weeks ago. It wasn’t my first time there, in fact, I had been going there for several years. Since I had always had a good experience, I decided to let my friends try it as well. Unfortunately, this time the experience was completely different. We were told at the entrance that the semi-basement floor where the bar is located was occupied by a private party, and if we wanted to wait outside in the garden, they would find us a spot upstairs in a few minutes. Unfortunately, things turned out differently. After almost an hour of waiting outside in the cold (it was early January), we tried to prompt the various waiters who occasionally came out of the building... without any response. When we needed to go to the bathroom, we had to repeatedly knock on the door of the venue, as it was locked from the outside, and as if that wasn’t enough, we had to ask for permission to use the bathroom... which, in my opinion, was very unprofessional and unpleasant. After another 30 minutes, they finally moved us inside, to a room at the back, where the waiters made sure not to serve us or ask if we wanted anything else to drink. Lastly, the gin and tonic I ordered was made with the wrong gin (this is the least of the issues). Terrible service and unacceptable treatment in my opinion, especially considering the clientele the place targets. I fully understand giving priority to those who had booked an entire floor for a private party, but this does not give the property the right to treat other customers as if they were second-class. It’s a shame because I had always wanted to stay at the hotel, but after this last experience, I don’t think I’ll be returning.