Hunhun777
August 16, 2023
When I checked in, the front desk told me that the room payment had been paid, and I only needed to pay a city tax of more than ten euros on the spot, and I swiped my card. In the middle of the night, the hotel directly deducted €507 from the card without permission. On 8/13, I informed Ctrip and showed the deduction voucher to the hotel front desk. The hotel promised to refund the next morning, but no refund has been received yet. In addition, the next day I found that the room type was not the Galileo (big room type) I booked. Both Ctrip and the hotel promised to refund the price difference of €50 when checking out. After one day, I did not receive a refund. I don't understand such a large deduction without authorization, and I feel very insecure.
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