With a stay at Merumatta Senggigi Lombok in Senggigi, you'll be 1.3 mi (2.1 km) from Pura Batu Bolong and 8 mi (12.9 km) from Islamic Center NTB. This beach hotel is 0.1 mi (0.2 km) from Senggigi Beach and 16.2 mi (26 km) from Bangsal Harbor.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, an outdoor tennis court, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the beach bar. Buffet breakfasts are available for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 150 guestrooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and slippers.
"The staff were consistently friendly, helpful, and attentive, and they clearly do their best with the facilities provided. Housekeeping and grounds staff take pride in their work — the room was clean and reasonably well maintained, and the gardens and grounds are genuinely beautiful. This review has absolutely nothing to do with the staff; it’s about dishonest marketing that should be rectified by booking platforms.
Several aspects fall short of what is normally expected of a genuine 5-star resort. The staff-to-guest ratio and availability of English-speaking staff are limited, and the rooms lack adequate soundproofing; we could clearly hear neighbouring guests above us moving furniture, laughing, and having normal conversations.
Some standard in-room amenities were also missing. There was no iron or ironing board provided, requiring us to request an iron from reception and iron clothes on the bed. The minibar space contained an old, empty fridge, and the Wi-Fi was extremely slow — unable to load even the Netflix menu. This also may have been due to the +-15 year old TV connected to a budget digital box.
Most notably, there are no fitness facilities at all — no gym, no fitness room, and no alternative exercise facilities — which is a significant omission for a property marketed as a 5-star resort.
The advertised “private beach” is extremely misleading. It is a tiny section barely separated from the public beach, and is, in fact, still a public walkway shared with fishermen and, most annoyingly, local hustlers selling jet ski rides, jewellery, and other items, resulting in frequent interruptions that make relaxing difficult.
Overall, this is a pleasant property, but the issue lies with how it is marketed. It is sold and priced as a 5-star resort, comparable to nearby hotels such as the Sheraton, which genuinely meet that standard. While mostly enjoyable, this property does not deliver a true 5-star experience and should not be marketed as such."