"FIELD SUITE SPA HEADQUARTERS" was designed by Kengo Kuma, a world-famous architect, and is equipped with hot bath facilities, restaurants, and lodging facilities. At the open-air bath where you can enjoy the view of Mt. Awagatake, one of Japan's 300 famous mountains, and the sauna and restaurant where you can enjoy the feeling of being surrounded by a bonfire, you can deeply connect with the producers and enjoy the local cuisine. We will prepare a menu that makes the most of the ingredients. As accommodation facilities, there are villa buildings (2 types, 3 buildings) and a mobile house "JYUBAKO-" jointly developed by Kengo Kuma and Snow Peak.
The design allows you to feel a sense of unity with nature, and you can enjoy an experience that blends into the four seasons of Niigata.
"Online payment amount: 9258.57
Check-in date: November 13 Check-out date: November 14
What happened:
At 9 am on November 6, I found that the price of the same room type on November 14, including 3 breakfasts and 3 nights, was 6153, and the Earth Double Suite on the 13th was 8043 for 3 breakfasts and 3 nights. I communicated with Ctrip customer service. It was a bit too outrageous that the price difference of 30% for the same room type was one day different. The request was to directly deduct the price difference from the room type on the 13th, or to refund the 13th and change to the 14th. If not, can it be changed to a 100-square-meter room type on the same day and refund the price difference of 1200? If it is still not possible, can it be changed to a 100-square-meter room type on the same day without refunding the price difference?
Current situation:
At 12 o'clock, Ctrip customer service reported that the hotel refused to change the same room type for another day, and further negotiation was required; feedback was given at about 3-5 pm
Finally, there was no compensation or appeasement measures
The hotel itself is not bad, whether it is the room itself or the service, the surrounding area, the dinner or the hot spring; but it really affects the mood! Spend money to buy a bad experience🤢"