Pasadena Hotel & Pool

Actually, the price/performance ratio is OK. I think the service is pretty good. There is no hot water in the room. Every day when I go downstairs, the guy helps me to get it from the kitchen. I complained by phone and the response was very fast. The hardware of facilities is very average. The price/performance ratio is OK in Pasadena

Average American hotel with average service and average facilities

I stayed here for three nights and was totally blown away. Not recommended for the following reasons: 1. Hygienic conditions are very poor. The first two pictures are of the bathroom and floor drain, and the last two pictures are of the actual room and the materials of the bedside table. During my stay, the price was almost 2,000 RMB per night. You can evaluate it yourself. After staying for two nights, there was no cleaning. Then I went to the front desk to ask for cleaning, but it still wasn't done. In the end, I gave my daughter 5 dollars and asked her to ask the front desk again. The front desk collected it instantly, and then I went back to the room at night and found that the cleaning of this hotel was just replacing the garbage. I just gave a few new towels and piled them on the bathroom basin and left. The photos on the official website of this hotel are great. I was also attracted by the photos. But when I came and took a closer look, I found that the carpet in the lobby was very dirty because Americans wear shoes and step on the carpet directly. This is not good for cleaning. The requirements are very high. The hotel doesn't have many cleaning staff at all. Except for a black girl with curly hair, the current employees are all chatting with each other. I didn’t see anyone using notes when asking for guests’ requests, so he was very lazy! 2. Let’s talk about the room: It’s understandable that slippers, toothpaste and toothbrushes are not provided, but there is not even a cup for drinking water in the room! The cups used to brush my teeth are two disposable plastic cups. Am I staying at a Super 8 hotel on the highway? ? For this facility, Ctrip still charges a deposit of US$150 even if the full payment has been collected. When checking out, they told me that the international credit card will release the deposit and it will take at least one month to arrive. 3. Location: Colorado Boulevard is a main road that is several kilometers long. Most restaurants are located at the end of this road near the old town, opposite the hotel. Therefore, dining around the hotel is not very convenient. It takes 20-30 minutes to walk to the old town to eat. When I returned, I found that it was only around 7 pm, and there were regular homeless people sleeping on the street 50 meters away from the hotel, making crazy noises at passers-by. Call….. 4. I booked this hotel through an agent on Ctrip. Because my stay was during the Easter holiday, I placed the order three months in advance. It turned out that the hotel booked so far in advance was thousands of yuan more expensive than the recent price. I went to negotiate with the agent through Ctrip to see if I could exchange it, but of course I was rejected. Well, I agree, but I just want to ask Ctrip, where is your quality control? ? How can such a bad hotel still have high scores on your platform? Are the recommendations and reviews all paid for? ? Finally, let me state one point: there is no problem of poor language expression or communication with the hotel. My daughter grew up studying in the United States and is a native speaker, so this hotel is a perfect choice!