Samurai408
April 23, 2025
Poor Value for Money – Not Even 3-Star Standard
I stayed at Prima Hotel Pattaya and was really let down by the experience. While the towels were replaced and the toilets were in acceptable condition, everything else left a lot to be desired.
The reception and front office staff were unfriendly and unprofessional. Service overall was very poor — it felt like basic hospitality was missing. The rooms were overpriced and lacked essential features. There were no shelves or proper storage space for clothing or luggage, making it very inconvenient for longer stays. Cleanliness was inconsistent, and the overall upkeep of the room was below expectations.
Breakfast was exactly the same every single day — limited, bland, and not worth looking forward to. For what they charge, the food and service were far from satisfactory.
The fitness center was a major disappointment: incomplete dumbbell set, treadmill out of order, and everything looked neglected. The swimming pool area was small, poorly maintained, and had too few lounge chairs or umbrellas. Definitely not a relaxing experience.
To make matters worse, the hotel’s location isn’t ideal. It’s far from major shopping areas and there’s no shuttle service to the nearest mall, making it difficult to get around unless you have your own transport.
Overall, this hotel doesn’t meet even a 3-star standard. It’s overpriced, under-equipped, and poorly managed. Definitely not recommended.