Guest User
September 9, 2024
Do not stay here. Don't even book a room. They will NOT refund you no matter what. I booked a room a few nights ago so I could visit family in town. Checked in right at 6pm. The lady at the desk had to call someone else to check me in (language barrier, it's not an issue at all for me). But when she handed me the key, she never even checked my ID. Went to the room and immediately smelled cigarettes, terribly. The room looked very unkempt and felt dirty. We immediately decided we were not staying. The pillows were dirty (in the photo, that's not a shadow on the pillow), the microwave looked like it had been dropped out of a window, the sink area looked like it needed some repairing. The shower and toilet looked clean, but that is the ONLY positive thing. I barely stepped foot in there. There were bugs on the bed that did not move between the time I first checked in and the time I came back to take photos of the room, 2 hours later (I got a photo of the fly, but I did not get whatever the other bug was - it wasn't a fly). I tried to check out immediately, but the language barrier was an issue, so I went to visit family and came back later. At 8:06pm, I came back to check out (just 2 hours later). I know the time because the girl in the office (different person) made me check the time because she was bewildered as to why someone would check out so soon. She was very rude about why I wanted to check out. I simply told her the room felt and looked dirty and I did not want to stay there. She snapped back with "What's wrong with it?" and "Fine. I'll check you out." No apologies, no have a nice day. Nothing. I reached out to the travel agency I booked through, to see if they would be able to get a refund. After several attempts to contact the motel (the motel would not answer their phone), the travel agency was not able to obtain permission for a refund. This motel is dirty, the staff are rude, and I would NOT recommend anyone to stay here. Travel the 30 miles North to Gilman, or 30 miles South to Champaign. If you MUST stay in Paxton, pay the extra money to stay at the Cobble Stone next door.