Acknowledging that there are almost no hotels in Payson, you'll want to avoid this one. Drive to American Fork or Provo to stay instead if you need to. We've stayed at this hotel multiple times over the years, each stay gets worse and worse. This is the absolute last time we will stay at this hotel. Check-in was typical, the person at the desk was nice. I was made to sign an agreement stating that if smoke was detected in the room, we would have to pay a $250 fine. Upon arriving to the room, it smelled heavily of smoke. I went back to the front desk to report this and the representative acted surprised. I asked how they would know at this point who smoked in the room since the smell was so strong. I was told we wouldn't be charged. I was also told that there were no other rooms to switch to as the hotel was full. I asked for deodorizer for the room and was given Lysol which isn't really a deodorizer. When I returned to the front desk to return the Lysol, I asked if we could be provided a discount since the smell was so strong and it was supposed to be a non-smoking room. I was told she would leave a note for the manager and then she told me that housekeeping had been attempting to get the smell out of the room ”all morning”. This ran counter to the surprised act she put on when I first reported the smell to the front desk. We left the hotel for a few hours and came back to a completely different smell in the room. There was a smell emanating from the A/C unit that smelled like a sour rotten dirty ass - it was absolutely disgusting but there was nothing that could be done about it. Both my husband and I attempted to connect to the hotel wifi with no luck. It accepted the password but would never connect. We attempted on different devices without success. My husband got no sleep all night between the smell and the horrible bed. At some point in the night, the room became really hot, which just made the smell worse. When we went to breakfast the next morning, it was severely lacking. All there was for hot food was powdered scrambled eggs, waffles, and packaged muffins. No meat at all such as sausage or bacon like they usually have. When I went out and asked the front desk what was happening with breakfast, I was told that supply chain issues were causing breakfast to be sparse. I was in Payson for an athletic competition and the lack of items for breakfast was extremely disappointing since there is really no where in Payson to get breakfast at that point. Powdered eggs have almost no protein. We checked out of the hotel early that morning and I reported all of the issues to the front desk. I once again asked for a discount and was told that she didn't have the authority to do that and would leave a message for the manager. I filled out a sticky note with my contact information and note about the issues and asked to be contacted. It has been an entire week later and still no call from a manager at all. I completed the surve
Very Good
97 Reviews