Center Parcs Erperheide

Convenient location near amenities and shops, with easy car access. Excellent service in multiple languages via WhatsApp. Great facilities including pools, play areas, and varied on-site activities.

Unfortunately, they did not agree to cancel the reservation or even change the dates, even though the reason was so justified, war and no flights, I will never book through them. See, you have been warned. I hope that they will help me but they destroy my vacation .

Quite a mixed review for this trip. Over all, for a Center Parcs, Erperheide has quite a lot to offer for younger children. The communal areas of the park are extremely well cleaned. The pool is great when working properly, you can eat inside the dome but you will never see a piece of food or rubbish in the pool area. Staff walk around with watering cans, watering the floor to keep it clean. The shower and change area is great for families. When we first got to the pool we were pleasantly surprised and excited as the flumes and the rapids were super fast and working properly. HOWEVER, from day 3 of our week long break, the water pumps broke so you had to literally walk down the rapids and jump off the end! The flumes were also slower. When we asked staff if this was being fixed they stated they were but it would take days. They said they either keep them open and not working properly or close them so they keep them open. My children lost interest and spent most of the time thereafter in the main swimming pool. This was a massive disappointment for the holiday as this was the main reason we locked Erperheide. The arcade is great with modern machines and an electronic points on a card system. You pay €16.99 for a card and get 30 credits to spend. The points can be redeemed on prizes but the amount you spend does not equate even remotely to what you can win. But the children had fun winning the tokens. The pony experience was wonderful. The children got to groom the animals, decorate their manes and then go for a walk on the ponies. Bowling was fun and vibrant. The wall climbing was brilliant mainly due to the attentive and knowledgeable staff member who was supportive, friendly and helpful. Silent disco was fun. The silent cinema had no option for the english language so we didn’t get to do this but it looked cute with bean bags for people to sit on. Now, other disappointing and crucial aspect of the holiday is of course the accommodation. We went for a premium lodge, so the medium grade and paid extra to choose a lake view. We could not see the lake!’ When we got to the “lodge” the cleaner was there with a rolled up rug and told us it smelt too bad and she was taking it away. She did offer to get another one but said she thought it would be better without: we obliged as we didn’t want to risk the children spilling anything on a new one. However, after the scent of the initial cleaning products wore off, we were left with accommodation that smelt like a grotty pub. Smoke ash and musty old beer is the only way I can describe it. The accommodation is built with breeze blocks which haven’t even been rendered…. They painted the bricks so it felt as though we were sleeping in a toilet block. There wasn’t a cosy feel about it. There were lots of mosquitos and despite wearing various repellants we got bitten every night. I feel that Center Parcs could make more effort with outside areas as it’s unkept and uninviting. The accommodation also