Top 5-Star Hotels in Pekanbaru

The exterior and lobby of the hotel were quite rundown, with the lobby sofas appearing old and dirty. Check-in was supposed to start at 2 pm, but we only received our room around 3:30 pm after a long wait. Although the hotel offered refreshments during this time, it was still inconvenient. On a positive note, the room itself was impressive, resembling a 5-star accommodation, although the bathroom’s cleanliness was only average, particularly the walls, which needed better attention. Breakfast was decent but not exceptional and the place was quite humid. The staff, however, provided excellent hospitality, being very polite and friendly.

The hotel room was spacious....but old. The flooring was uneven & scary for an elderly like me. The hotel seems dull without a spa & far from nearby shops. Breakfast spread was good but mundane for four consecutive nights that we stayed there......perhqps changes should be made to the menu daily, though it was delicious!

This is the 2nd times stay at Fox Hotel All facility in the room was good About the cleanliness also okay Bathroom hot water is okay Bed is comfortable and clean For some unfortunately not so good arr 1.Only the park for motorbike is unfortunately not too good for hotel guest 2.First day giving shampoo and conditioner instead of bath gel 3. TV not so smooth the network and chanels not much options

I have never award a low rate for such hotel, but my recent stay in this facility prompt me to do so. I have been staying regularly here for many years, my last review was from 2013 and been staying here regularly for business, ignoring the fact that the complaints I have written was never been addressed. The facilities are nice with ample amenities. Location is strategic especially for business purpose. Breakfast are nice with ample selection of dishes. Especially enjoyable are the coffee machine, serving for fresh coffee(s) cappuccino(s) alike. However, the check out process is now demeaning. A person called with reminder of check out time with no courtesy, even shut the phone down while I was talking. It was 13.30. Less than 5 minutes later, when I opened my room, with all my luggage ready, to my surprise, I found a person have already stand by in front of my door, asking whether I was checking out or not. I have to express this as a feeling that the hotel was “kicking me out”. At 13.40 at the front desk, I have expressed my complaints to the officers, and no one offering any apologize. Sadly. This hotel was once proud of being the hotel, where the President was staying when in Pekanbaru. We understand that a simple guest should not be treated like the Leader of a country. But to handle a simple check-out without courtesy, that they forgot what a hospitality is

The Hotel Grand Zuri Pekanbaru is an outstanding choice for anyone visiting the city. The moment you step into the hotel, you're greeted by a comfortable and elegant atmosphere. The staff is incredibly friendly and professional, always ready to assist with a smile. The rooms are impeccably clean, modern, and equipped with all the necessary amenities. I was particularly impressed by the breathtaking views from my room's window. The hotel's recreational facilities are exceptional as well. The clean and spacious swimming pool is perfect for relaxation, and the modern fitness center helps you stay on track with your workout routine. The on-site restaurant serves delicious dishes with an impressive variety on the menu. The breakfast spread is not only appetizing but also offers a great range of options. The hotel's strategic location is another plus point, with its proximity to shopping centers and popular tourist attractions. The fast Wi-Fi made communication and work effortless during my stay. Overall, the Hotel Grand Zuri Pekanbaru provides a perfect haven for an unforgettable lodging experience. I highly recommend it to anyone seeking quality accommodation in Pekanbaru.

It realy pleasure for long stay at The Zuri Pekanbaru. Every friday we got friday refreshment day from TZPku management, our favorite is Kacang Pukul, typical snack from Pekanbaru so yummy, TZPku staff are kind and helpful. Mba Rika...ma new friend since me already a month in TZPku thank you so much for talking to me taking good care of me with this and that, cleaning staff, FO the one who always received my package on behalf, even the scurity who always opened the door for me..thank you. Since me here for accompanying my husband duty, he said the brakfast food have a good taste also! See you in the next season of kemarau Warm regards from 1216 to all staff and management TZPku

To be honest, with the facilities given, I felt that the hotel was pricey. Yet, the geographic location (in Sumatra) might make this hotel have less competitors. I honestly feel do not have as many options to stay like when I was in Java Island. I was mind with the design of the bathroom as there was this thick glass window separating the bedroom and the bathroom. When I was about to shower, I had to pull the white-thick vinyl curtain down. I just didn't feel that I had enough 'privacy' when I was showering as I had a roomate with me. Why did they design that way? LOL I didn't dare to glance at the glass window when my roomate was showering. I hope she did the same... The good thing about the hotel was the breakfast. The coffee was also great!

The room was nice and clean. Buffet for breakfast and the food were good and had many choices. Also free entry for gym, sauna and swimming pool if you stay in this hotel. The hotel also offer packages for coffee break and events. The price and services is good.

So far, this is the most comfortable hotel I've ever been to in February. The breakfast is delicious, lots of food menus to choose from, no matter what you're confused about what to eat, hehe. complete with swimming pool and fitness gym. double thumbs up for the prince. :)

The place is comfortable, clean and the service is also friendly. I hope I can come here again tomorrow