Canada Lodge and Lake

The location by the lake provides stunning views and easy access to the city center. Guests praised the clean, well-maintained rooms and bathrooms. The warm hot tub and exceptional staff service were also highly appreciated.

We had our wedding reception here and it was the most amazing day! Communication with staff leading up to the day was regular and reliable. On the day itself the staff went over and above to make sure everything went smoothly. So many of our guests commented on how attentive the staff were. The food was excellent too! I would highly recommend!

I am very disappointed after staying for what we thought was a specal Valentines event and emailing a complaint, over a week later, not even a sorry from them. So I have copies/paste teh complaint I'd sent to them. To Whom It May Concern We booked for your Valentines event for Friday 14th February 2025 and stayed in Lodge 3. It was lovely to see that on arrival to the lodge for it to be laid out nicely with a bottle of Prosecco and box of chocolates. Unfortunately, that was where the niceties seem to end. 1. The TV had a very weak signal and kept breaking up, unable to watch the TV 2. The Wi-Fi was very intermittent and kept fluctuating to being on/off 3. No welcome pack to explain how to call reception or use the digital safe, went to reception to find out the code for the digital safe and they told me, I should have rung, I explained I would have, if I knew the number. 4. Only 1 coat hanger to hang clothes in wardrobe 5. This is where it get worse, heating wasn’t working, when we had our evening meal, we said about this and someone went and set up 2 fan heaters, unfortunately we were unable to leave on over night for the noise they made, not very warm during the night nor when we woke up. 6. When we arrived back after our evening meal and entertainment, which we will say was very good, we both had showers, water was very lukewarm and happy to get out and get dried in front of fan heaters. The bathroom however was nice. Shame we couldn’t really enjoy it. Also on way back to lodge in the evening, lack of lighting, this came on when the security light on lodge 2 activated. 7. We also didn’t have a very good night’s sleep; the mattress was very hard and my wife said she could feel the springs through it. 8. On Sunday 9th February at 11.24am, I rang to check, that I was gluten intolerant and my wife was vegetarian, and asked if the sausages were GF, I was told she would check and if not, they’d make sure they would be available. When we went for our breakfast, was told no GF sausages available, but could have vegetarian sausages, which were awful. No GF bread available to toast, given 2 GF rolls, which were originally untoasted but even when they were toasted in the kitchen, texture was that of plasticine. The scrambled eggs seemed to be made up from a powder mix, the hash browns from being stored in a Bain Marie, were mushy, bacon was nice and thickly sliced. No GF cereal available. As you can image, breakfast wasn’t a hit either. I am really sorry to say, that we weren’t impressed with the event and certainly not value for money that we paid. The only positive was the evening meal and entertainment. Sorry to say, the content of this email will be my review on TripAdvisor and other review sites. May I suggest you having a welcome pack with information, especially with opening times for Rhodri’s restaurant. Regards