Anastasia Waterpark Beach Resort

The rooms are comfortable with large beds and nice views. The staff is exceptionally friendly and accommodating. The accommodation has well-maintained facilities and an ideal beachfront location.

This will be the most honest review you will read. When you go in to the hotel, at first glance, it looks fine. The lobby area is decent. However, when we went up the lift, the carpet was very dirty and hadn’t been vacuumed for the 6 days we were there. The room was tired looking and not the cleanest. As an all inclusive customer, I have mixed feelings. The food was ok, there were some dishes that were really nice but others that were not. The snacks that premium all inclusive guests got were not nice at all. More for kids rather than adults. The most disappointing part was the drinks as not everything is included. The thing that upset me was that when I ordered a frappe (iced coffee) I didn’t need to pay. However, the lady next to me ordered the same and was charged. When I asked why, the waitress said that management said only Cypriot people get it free. I was so embarrassed as the waitress herself was not Cypriot, so how must she feel knowing that management discriminate in this way. My children enjoyed the waterpark on the first day, however the saddest thing happened on day 2. A 7 year old little girl drowned in the small pool at the waterpark. The lifeguards froze when she was pulled out of the water and a British guest who was a doctor had to step in to perform CPR. The lifeguards didn’t seemed to be fully trained, I saw them either on their phones, messing around in the pools or leaving their stations before and after this incident. Complaints were made to management but nothing changed. One lifeguard was even dancing a few hours after the little girl was taking to hospital. I would never stay at this hotel again nor would I recommend it. It’s definitely not a 4*, it is very run down and not safe.

Good location right on the beach. All inclusive was good always found something to eat. Housekeeping left something to desired but I believe this is down to the staff that are employed. The same goes for the restaurant and bar staff. Apart the two barman that worked in the lobby bar and a couple of staff in the restaurant the rest of the staff were lazy and rude and did not understand a word you said. The staff could do with undertaking a customer service course. I felt that the holiday overall was good apart from the service you got from the majority of the staff.