Top 5-Star Hotels in Petaling Jaya

I am writing to provide feedback following my recent stay at your hotel. Unfortunately, my experience was not up to the standard I had expected. Firstly, the room lacked towels upon my arrival, and I had to call housekeeping to have them sent. This was also happened during my last stays. Additionally, I found that the minibar was not stocked, which I initially addressed by calling reception to request a room change. I was told that instead of moving rooms, housekeeping would send a minibar to my room, but this was not an ideal solution. Furthermore, I noticed that the area around the minibar cabinet had not been properly cleaned, which was disappointing given the otherwise high standards of the hotel. I hope this feedback will be taken into consideration to improve the overall guest experience.

Overall, the stays were pleasant except for two items: 1) only two drinking bottles were provided. Got to beg for additional water bottles. Other hotels in the Klang valley of the similar category, provides unlimited drinking water. 2) When asked for an additional comforter to be sent to our room, a worn out brown blankets was sent. Obviously we won’t dare to use it. Escalate this matter to Mr. Seelam, the PIC the second night, and the housekeeping sent another unacceptable blanky which I called it the twin sister. Utterly disappointed.

It is our family's repeated stay in One World hotel over the past decade. This is the default choice whenever we come to KL. We are pleased with the service standard here, the breakfast selection, and we even received complimentary daily laundry service during our recent 5 nights stay. Looking forward to coming back again soon. Thank you to the hotel staff for the great service and keep up the good work.

The front well welcome but the hotel don’t have staff to help guests to show room by telling the way so it hard for guests to find room myself, my recommend should have one staff go with guests to show room.  Note and thank,  YI Lang

The hotel room is large and spacious, and clean. Hotel staff are friendly. Location is ideal as it is next to the train station, very convenient. Also it’s near 2 large shopping centres. Food is plentiful at shipping centres and also around the area. It’s also near a famous Nasi lemak shop called Village Park

Very comfortable and clean room with soft mattress and pillows. Actually I booked a Deluxe room but when it was time to check in, the room was not ready yet and the hotel upgraded a Junior Suite room to me. Overall, the hotel is very comfortable but the cleanliness of the bathroom should be improved.

The hotel location was superb for us, as our relations were living down the road from the hotel. 1. location : superb 👍🏻 2. rooms : good, for a few visiting days, but the beds are too soft and due for renewal. 3. common area : due for refurbishments. 4. restaurants : breakfast was good with multiple choices 👍🏻 5. services : very good for the stay 👍🏻 

Walking distance from lobby to the paradigm mall We book without breakfast and have breakfast at coffee bean inside paradigm Parking is quite tricky to find, need to call the hotel, they said to park at yellow area Receiptionist check in us in the wrong room 2 double bed, but we book king size bed. Different price. Need to go down and settle with the receiptionist. After that everything is fine. Pleasant stay. Spacious room and toilet, TV is modern and variety channel.

Everything was nice. The bed was big and comfortable. Toilet was spacious and very clean. Room service was very prompt. Breakfast spread was amazing and delicious. Only drawback was that its almost the same varieties every day. By the 2nd day the excitement dies down.Infinity pool was nice but is very small but gym is good. Looking forward to the next stay. Beautiful view of all the skyscrapers from the hotel from all angles

Room and amenities were fantastic. Clean and comfortable room. Hotel staff friendly and efficient. I had earlier check in which I was very thankful for. However, the room given was the wrong category. Had to get staff to deliver the new room key and transferred my stuff. The room flooring was not well maintained and had gaps in between. I would suggest better maintenance of the rooms. Other aspects were fine. Would likely to return.