Sheraton Phu Quoc Long Beach Resort

It was a great stay. Nice view. Many indian vegetarian breakfast and food available. Also near from your grand wonder & Grand world. Staff also good & cooperative. Thank you

Excellent hospitality and services. Huge and well maintained property . Multiple options for the breakfast . Evening at beach /pool is awesome. The staff even helped to arrange the shuttle to visit the nearby medical centre . Great place to stay.

One of the best place to stay, friendly service and great accommodation with good view.

nice hotel, clean and provide free transfer to neighborhood area

My family had a very present stay at the hotel ( Sheraton Phu Quoc Long Beach Resort). Would like to give score 8/10 to the hotel and recommend to friends. We highly appreciate the warm and welcoming hospitality service, especially most of staff at hotel’s lobby , the phone operator, the housekeeping , internal transport driver between the villa to the lobby and to breakfast restaurant, the maintenance repair staff, the staff at the breakfast restaurant. Most of them are very friendly, helpful, polite, and vey efficient.  The diversity of food and the food quality and taste are excellent in Dining room service and the breakfast restaurant.  I would highly recommend my friends and relatives to stay at the hotel in the near future if the hotel has more improvement on  the hot water system and the drainage system at the bathroom. During our stay in the hotel , my villa number is 6132, the hot water system was not stable which made not enough hot water for the next person taking shower or had a bath at the bathtub. We should be grateful if it could be fixed to make sure enough hot water for all 7 people having hot water taking shower .  Besides that , the drainage system should be improved as well because during my stay the ground floor king bed size room , once taking a shower, the water could not be discharged into the drain well, causing flooding. It made some unpleasant experiencer during our stay.  At last, we found that there was a large tile falling off in the private swimming pool in our villa. Fortunately, no one was injured. We forgot to inform the hotel as it happened in the last two days of our stay. Would you please pass the message to the hotel and hope that the hotel could pay attention in checking and maintenance the private swimming pool in the villa carefully. We look forward to visiting the hotel again in the near future and see the improvement on above issues .  Yours sincerely, Kam Ling Chong Email: *********************

Lovely Stay, But Some Improvements Needed We stayed at a villa with our family and had a generally good experience. The villa itself was very spacious, which was perfect for accommodating our group comfortably. However, it’s worth noting that the property felt a bit old and could benefit from some updates to make it feel more modern and fresh. In terms of value for money, it was okay—. The pricing was fair for the space we got. The hotel staff were very nice and tried their best to be helpful, which we truly appreciated. However, a challenge we encountered was the language barrier. Many of the staff couldn’t speak even basic English, which made communication difficult at times. Despite this, they were always friendly and eager to assist however they could. Overall, it was a pleasant stay, but there’s definitely room for improvement in both the villa’s condition and the staff’s language skills.