Sheraton Phu Quoc Long Beach Resort

It was a great stay. Nice view. Many indian vegetarian breakfast and food available. Also near from your grand wonder & Grand world. Staff also good & cooperative. Thank you

Excellent hospitality and services. Huge and well maintained property . Multiple options for the breakfast . Evening at beach /pool is awesome. The staff even helped to arrange the shuttle to visit the nearby medical centre . Great place to stay.

One of the best place to stay, friendly service and great accommodation with good view.

Excellent service by chef Chetan and his team.

The hotel is not so kid friendly that none of the toiletries/ slippers/ bathdrobes were provided and even we went to the restaurant that no kids tableware were provided. The staff were not hospitable at all. We only had a good time at the spa counter.

During our recent 2 nights stay at the Sheraton Phu Quoc Long Beach Resort, we booked both a 4-bedroom Garden View Villa and a Twin Balcony Ocean View room. The villa itself was impressively spacious and boasted a lovely ambience, although we did notice signs of its age. In particular, the curtain in the upstairs bedroom had come loose, and the balcony gate could not be opened. That said, we still found the accommodation generally comfortable and enjoyable. We were quite impressed by the buffet breakfast, as it offered an abundance of dishes and the food quality was excellent. However, the receptionist at the restaurant appeared inadequately trained. On one morning, instead of checking whether any tables were available on the first floor, she directed us upstairs to the second floor. When we insisted on remaining on the first floor, we were obliged to wait for roughly 10 minutes despite the presence of numerous empty tables. This lapse in organisation was disappointing and suggested that the restaurant’s management could benefit from additional oversight or coaching. On our final day, we requested a one-hour late check-out, and the receptionist (lady) was both gracious and efficient in accommodating this request. Regrettably, we encountered a problem when our room key stopped working at 12:45pm. Upon returning to reception to resolve the issue, another staff member — identified as a guy “Thuan” who addressed us in a noticeably impolite manner. His abrupt comments relating to the number of key cards provided were unexpected and created an unnecessarily tense situation. Such conduct seemed incongruous with the typically high standards one would expect at a five-star resort. Additionally, we attempted to ring the “Guest Service” line to request a buggy from our villa, only to find that no one answered. This was a minor inconvenience, though it did add to the sense that some elements of the hotel’s service could be improved. Nevertheless, in general, the Sheraton made a favourable impression, and the facilities remained otherwise pleasant. With a focus on further training for the staff — particularly those at the restaurant and the front desk. It has the potential to provide a consistently excellent hospitality experience.