With a stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor in Phu Quoc (Khem Beach), you'll be 7- minute drive from Sunset town and An Thoi Cable Car Station. This 5-star resort is 3.1 mi (5.1 km) from Sao Beach and 6.4 mi (10.3 km) from Sun World Hon Thom Nature Park.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including an outdoor pool and a waterslide. Additional features at this resort include complimentary wireless Internet access, concierge services, and wedding services.
Enjoy local and international cuisine at Mercato, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 poolside bars. A complimentary full breakfast is served daily from 6:30 AM to 10:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 745 individually decorated guestrooms. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
MMonitaD2025.05.21
It was a pleasant stay.
I got a sea view even I haven’t booked sea view room. It was an awesome surprise 🤓
The room is spacious with a nice balcony having a sitting area. But what I liked more was a BED!
I moved from another Accor hotel on the north of the island ( Movenpick) and the beds are in both hotels are the same- Extremely comfortable mattress and pillows. I slept like a baby and woke up without any pain in my back.
Not all hotels have such good pillows and soft beds in Asia. For me that’s very important to sleep on a good bed as I have neck and spine issues.
The breakfast is really good and has a lot of choice of Vietnamese, Indian, western options.
Swimming pool is soooo big and cool! Even has bar in the pool and small aqua park.
Hotel located at the one of the most beautiful beaches in Phu Quoc, the colour of the water is so turquoise and the sand is white. Little palm forest on the beach has a good sun protection, you don’t even need an umbrella 😇
Hotel near Long Beach,Phu Quoc Island93.3% of visitors choose this area
Trotting the world or hopping from the mainland. Revving up or winding down. Solo, as a couple, or with friends and family. This 5-Star Resort in Phu Quoc offers the ultimate beachfront luxury.
The places that global nomads visit should be equally unique and open-minded as they are. That’s why they’re drawn to Pullman Phu Quoc Beach Resort. This flagship resort by Pullman, located on the island’s southwest coast just 12 minutes from the airport, is tailor-made for those searching for serious play and a playful place to work.
Opened in 2020, this vibrant eco-resort was designed for cosmopolitan travelers from the ground up. Spanish architect and urban planner Salvador Pérez Arroyo gave the hotel complex fluid lines and a kinetic whirl. From the air, the resort resembles a fish swimming toward the Gulf of Thailand: the side wings are the fins, the pool is its body, and the main building is a fan tail.
This is no concrete jungle, but a luxurious beach resort. Greenery or golden sand makes up 80% of the seven-hectare resort. At the western edge is a 150m stretch of Long Beach (Bai Truong), for hotel guests and the occasional local fisherman. And beyond that, the endless sea and sky.
Inside the lobby, one space flows seamlessly into the next. Dark wood and curious artwork draw the eye to the impressive winding staircase and, then, an overhead passageway. The towering Lighthouse Bar shines as both a beacon and centerpiece. This is The Junction, a vibrant hub for co-working and co-playing, a welcoming space for savoring your welcome drink and other refreshments.
Because Pullman understands the pleasures of globetrotters, we have created 331 sophisticated rooms, suites, cabanas, and a decadent pool villa. Each space features the latest in connectivity and technology and a personal terrace or balcony for uplifting downtimes. Dining options range from Phu Quoc’s finest steakhouse and a pop-up seafood restaurant to food carts that roam the resort.
At this Pullman Beach Resort in Phu Quoc, kids have several places to call their own. Not to mention, teenagers can chill out and make friends during activities designed just for them – no parents allowed. Adults get to plan their agenda. Do everything under the sun or do nothing at all.
Along the southwestern coastline of Phu Quoc Island, Pullman has created a sophisticated playground for a new generation of global travelers. Your next adventure awaits.
VVickycnk2025.04.22
We enjoyed very much our 7 nights stay at Pullman, the pool is nice and big, however the floor is very slippery at the kids splash area, it would be important to fix that for safety. Our room is decent, clean, the only thing I would suggest is to replace the hair conditioner with different brand.
Breakfast is the best, lots of options and tasty. We also had a lovely dinner at Mad Cow, View was incredible and the food was very good! They also have foam party at the pool few days a week around 4pm, the kids had so much fun!
Pullman Hotel is near the airport, and easy to get to the south side attraction, such as sunset town, cable car etc. We will definitely go back to Pullman again.
Hotel near Long Beach,Phu Quoc Island93.3% of visitors choose this area
Located in Phu Quoc, Novotel Phu Quoc Resort is connected to a shopping center, within a 15-minute drive of Walking Street Phu Quoc and Suoi Tranh & Suoi Da Ban. This resort is 7.4 mi (11.9 km) from Phu Quoc Night Market and 5.2 mi (8.3 km) from Phu Quoc Beach.
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a health club. This resort also features complimentary wireless Internet access, concierge services, and wedding services.
Enjoy international cuisine at Food Exchange, one of the resort's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the beach bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Phu Quoc? This resort has facilities measuring 5059 square feet (470 square meters), including conference space. A roundtrip airport shuttle is complimentary at scheduled times.
Make yourself at home in one of the 366 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
JJo.Lee2025.04.17
Novotel Phu Quoc offers a peaceful beachfront stay with spacious rooms, friendly staff, and excellent pools. The breakfast is great, and while it’s a bit far from the town, it’s perfect for a relaxing getaway. Highly recommended for those seeking comfort and tranquility.
Very Good
640 reviews
8.8/10
Price from
$129
per night
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You Might Like
Phu Quoc Island Hotels With BreakfastPhu Quoc Island Hotels With Twin RoomPhu Quoc Island Hotels With 1 Double BedPhu Quoc Island Hotels With Swimming PoolPhu Quoc Island Hotels With Free Cancellation
Hotel near Ong Lang,Phu Quoc Island1.1% of visitors choose this area
With a stay at Kingo Retreat Resort in Phu Quoc, you'll be within a 10-minute drive of Phu Quoc Night Market and Ong Lang Beach. This hotel is 8.2 mi (13.2 km) from Phu Quoc Beach and 9 mi (14.5 km) from VinWonders Phu Quoc.
Take advantage of recreational opportunities offered, including an outdoor pool, a fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 33 air-conditioned rooms featuring minibars and Smart televisions. Your Select Comfort bed comes with premium bedding. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and bidets.
GGuest User2024.08.22
Overall, this hotel is good!
Pros:
- peace and quite, nice hotel environment for relaxation.
- Pleasant staff, even when we check out, a staff comes to our room door to help us grab our baggage to the reception counter.
- Spacious room, toilet and bath room (both shower and bath tube available).
- 2-king sized beds, great!
- Free airport transfer, better email the hotel directly to make your request at least one day in advance.
- It’s a small scaled resort, but reasonable varieties of choices in breakfast.
- Free minimal water for refill.
- Welcome drink and fruit at room
- free bike rental
Cons:
- the resort is located in a very remote area, like inside a village. Many taxi drivers not sure the location, so many times they lose their ways to the hotel.
- Actually, not recommend for 1-2 girls to book this hotel, its remoteness is really a big concern, both day time and night time!
- I feel scared in the toilet and shower area, because they install something like mosquito net only in window areas. That means I can see through outside, vice versa. I wonder I may see some eyes starring at me when I shower at night…. Scary!
- Their hot water tap takes over 15 mins for heating, wasting lot of water to wait for shower…
- Eco-friendly hotel, they provide plastic reusable sandals, so better bring your own sandals if needed
Hotel near Long Beach,Phu Quoc Island93.3% of visitors choose this area
With a stay at Dusit Princess Moonrise Beach Resort in Phu Quoc (Cua Lap), you'll be within a 15-minute walk of Phu Quoc Beach and Suoi Tranh & Suoi Da Ban. This hotel is 2.8 mi (4.5 km) from Phu Quoc Night Market and 13 mi (20.9 km) from Sao Beach.Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.Enjoy international cuisine at Palm Kitchen, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 2 meeting rooms available for events. A roundtrip airport shuttle is complimentary (available 24 hours).Make yourself at home in the air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets.
OOrez Tsang2025.05.30
This was a celebration trip for us. We didn't mention since pre-arrival. We were being ”WOW”.
We got hotel message after reservation about transportation and we reserved two seat for hotel shuttle. However, it was rain and we didn't realise to go other entrance. We missed the transportation and took Grab. It was just a little incident and i reported the staff when we approached front desk and didn't want the staff keep waiting. It wasn't task failure.
As evening time, we got simple refresh and hotel tour. Then, we went out for dinner. The night view in the room was beautiful garden.
I liked the facilities of GYM and pool that was my first filter to seek this hotel. The Palm Kitchen staffs were good to make us and good morning for our vacation. The food items were also variety.
After the day trip to north area, we saw a cake for my wife's birthday. It was surprised. However, it was attracted ants coming. For this point, may use food cover to prevent. We didn't want to waste the amenities even we can't use. We took the photos and appreciated hotel's welcome and preparations. Then, called the call centre to clear the ants. The staff had prompt action. We received the message from hotel about ”WOW” service🫰.
Upon departure, they tried to let us wait for their room check. They were not make me feel focus on minibar charges as i overheard ”Nothing leave in room”. Many travellers left ”lost and found” as rush. This was a good service.
The location was good as close the airport, the peak and next to Versalles.
Thank you the team make me ”Happy wife, happy life”.
A stay at Lotus Home Cafe places you in the heart of Phu Quoc, within a 5-minute drive of An Thoi Cable Car Station and Phu Quoc Prison. This hotel is 3.9 mi (6.2 km) from Sao Beach and 6.5 mi (10.5 km) from Sun World Hon Thom Nature Park.
Don't miss out on recreational opportunities including a water park (surcharge) and a lazy river. Additional features at this hotel include complimentary wireless internet access and concierge services. Getting to the surf and sand is a breeze with the beach shuttle (surcharge).
Satisfy your appetite at the hotel's coffee shop/cafe. Relax with a refreshing drink at the bar/lounge, the poolside bar, or one of 2 beach bars. A complimentary local cuisine breakfast is served daily from 7:30 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, luggage storage, and coffee/tea in a common area. Free self parking is available onsite.
Make yourself at home in one of the 9 individually decorated guestrooms, featuring minibars and Smart televisions. Rooms have private patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have designer toiletries and bidets.
Iibike ihike iroam iswim ifly2025.01.12
The place is what we wanted it to be during a short trip - walking distance from everything in Sunset Town. The great perk was the free rickets for two for the cable car. Although it's been not the case since the beginning of 2025, the hotel stayed true to its word and provided us with a great freebie. Plus, the staff was online at all times. Jerry was there to answer all the questions.
Hotel near Ong Lang,Phu Quoc Island1.1% of visitors choose this area
Immerse yourself in island living, revel in the tranquility of your surroundings and appreciate the Vietnamese hospitality at Mövenpick Villas & Residences Phu Quoc.
Mövenpick Villas & Residences, conveniently located within the resort complex, offers stunning private pool villas and spacious residence apartments. Choose from 79 luxurious villas with private pools or 329 spacious residence apartments, all featuring fridges and private balconies perfect for families who enjoy their holiday in style.
GGuest User2025.06.21
We stayed in the villa and it was very well kept. The room service had a little bit of hip cup as they didn’t deliver and receive the order. However, upon calling them they did a service recovery and all is good. I got to give them props for this. As for the facilities and events, it is good for family who wish to stay within the resort. Like the foam pool party was good and fun even for the adults. Distance to city centre is not very near but acceptable. Overall a good experience and i recommend everyone to try this place at least once.
Hotel near Ong Lang,Phu Quoc Island1.1% of visitors choose this area
Located in Phu Quoc, Mövenpick Resort Waverly Phu Quoc is on the Strip, within a 15-minute drive of VinWonders Phu Quoc and Shophouse Grand World. This 5-star hotel is 3.6 mi (5.9 km) from Ong Lang Beach and 7.4 mi (11.9 km) from Dinh Cau.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Art Deco hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.
Enjoy a meal at the restaurant or snacks in the 2 coffee shops/cafes. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-out. Planning an event in Phu Quoc? This hotel has facilities measuring 7750 square feet (720 square meters), including a conference center. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Make yourself at home in one of the 305 individually decorated guestrooms, featuring minibars and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and complimentary toiletries.
WWahida Zainuddin2025.06.02
5 perfect days in here. Friendly and helpful staff. Spacious and tidy room. Free access in cildren daycare every day from 9am-6pm, free chocolate hour every day from 3.30pm-4.30pm and free airport pick up/ transfer.The chocolate and cheese cake is so delicious. There are more than 5 ice cream flavours to buy. I bought vanilla and matcha. Both were so good!
I am requested to get a room and a beautiful sunset view to celebrate my anniversary but wasn't expected to be fulfilled with warm greetings via wish card, a romantic swan towel and roses deco on bed, and there was a surprise of a delicious chocolate mousse cake too in the chiller!
Iron and iron board upon request. The hotel provide a tote bag to use for free along the stay. I have tried their signature coffee. I like it. So refreshing! Hotel also provide a water cooler on the ground floor to refill a drinking water. I am also use their laundry service and satisfied with the service provided. The hotel has a universal plug, and therefore you don't need an external adapter.
Btw, the hotel will charge you a deposit VND1million/day and i paid for VND4millions for 5D4N using wise card. The money will be refund less than an hour after check out. I am suggested to use wise card rather than use credit card that will take 7-10days to refund the money.
This hotel is not halal because the breakfast provided is mixed with non-halal food. Our only food choice is boiled eggs. maybe the hotel can separate halal food because there are some foreign tourists from other countries who also have problems eating breakfast.
Overall, we were satisfied staying here and fully recommended.
Welcome to Wyndham Grand Phu Quoc, a captivating oasis nestled in the heart of the ocean. Every corner of our hotel has been meticulously designed to embody the essence of an oceanic paradise, highlighted by our magnificent outdoor swimming pool spanning 1,500 square meters with waterslides and separate pools for adults and children together daily afternoon foam party, there's something for everyone to enjoy in all day.
As the largest Wyndham Grand resort in Asia-Pacific, we boast 1,378 rooms and 21 villas. Every room is equipped with a balcony and the villas feature a private pool, which is perfect for a fulfilling vacation. Whether you prefer the tranquil garden or the ocean vista, our room and villa options are yours to choose from, ensuring a stay that's tailored to your preferences.
We offer you the perfect blend of "me-time" alongside precious "we-time" moments. Indulge in dining at our 07 restaurants and bars with diversity options of cuisine, relax in special promotions at Naïa Spa's 25 treatment rooms, and enjoy entertainment at Corona Casino and Theater. For little guests, the ocean-themed world at the Kids Club is full of delightful surprises.
Embrace Bai Dai beach's natural beauty with beach sports, daily beach activities and rejuvenating yoga. Our largest convention center on the island can occupy up to 1,000 guests and enchanting private beach and poolside or garden venues create an idyllic setting for outdoor events and weddings.
#WYNDHAMGRANDPHUQUOC# WE CREATE GRAND MEMORIES
CCheng Lun Chiang2025.02.24
Stayed in Building B, Deluxe Suite Ocean View, 3rd floor. The room was indeed beautiful and comfortable, but starting from 9 or 10 AM, extremely loud music with heavy bass made it impossible to sleep.
We had already paid for the airport transfer when booking. Before checking in, we communicated via messages that we would be changing hotels after checkout and not leaving Phu Quoc. (I thought we could take the shuttle to the airport and then head to our next hotel ourselves.) However, they insisted that I provide a flight number to arrange the shuttle. Later, they told me to arrange the timing with the front desk upon check-in.
When I checked in, I asked the front desk if we could be dropped off at our next hotel instead of the airport since it was along the way. They said OK, and there was no need to arrange the time in advance—we could confirm it on the checkout day. However, it turned out they were referring to the free VinBus, not the hotel's paid shuttle service that I had already paid for. The front desk staff at check-in completely misled us, and as a result, we were unable to use the hotel shuttle.
We noticed that the door lock kept beeping, and our keycard couldn’t open the door. We asked a hotel staff member to report the issue, assuming it would be fixed by the time we returned. However, when we got back at night, the problem was still there. I had to walk to the front desk again, and it seemed like no one had addressed our request, meaning it had been completely ignored. Finally, they helped us enter the room and told us the door lock battery was low and could only be fixed the next day.
We ordered room service for a late-night snack, but by early morning, I had diarrhea, and my girlfriend was vomiting. I was left completely drained and unable to continue our itinerary. When we reported this suspected food poisoning incident at checkout, the front desk simply said, ”Okay, we will pass on the message,” and that was it. No apology, no compensation.
Only the exterior looks five-star, but everything else fails miserably.
Located in Phu Quoc, Crowne Plaza Phu Quoc Starbay, an IHG Hotel is on the Strip, within a 10-minute drive of Vinpearl Golf Phu Quoc and Corona Casino. This 5-star hotel is 2.3 mi (3.7 km) from Shophouse Grand World and 3.2 mi (5.1 km) from VinWonders Phu Quoc.
Pamper yourself with a visit to the spa, which offers massages. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and an arcade/game room.
Grab a bite at Horizons, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. A complimentary on-the-go breakfast is served daily.
Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Phu Quoc? This hotel has facilities measuring 4478 square feet (416 square meters), including a conference center. Free self parking is available onsite.
Treat yourself to a stay in one of the 308 individually decorated guestrooms, featuring fireplaces and indoor private spa tubs. Your memory foam bed comes with premium bedding. Rooms have private balconies or patios. 45-inch LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected.
SSunshine or rainy day2025.03.04
Fantastic place to stay and spend vacation. Terrific private beach, facing the ocean. Waters are calm and clean. A wonderful place to relax and swim. There are other facilities including nicely designed swimming pools, ideals for families with kids.
The buffet breakfast is filled with tantalising good foods and delicacies. And you won’t be disappointed.
Room is perfectly kept and maintained.
Overall, it offered us a marvellous place to spend our vacation.
Great
576 reviews
9.1/10
Price from
$139
per night
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See All Hotels With Parking in Phu Quoc Island
Top 20 Premium-Hotels in Phu Quoc Island
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Discover our curated selection of premium hotels in Phu Quoc Island for your next stay
Premier Residences Phu Quoc Emerald Bay Managed by Accor
Hotel near An Thoi, Phu Quoc Island
"Great swimming pool""Delicious breakfast"
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No.
17
8.7/10
680 review
Best Western Premier Sonasea Phu Quoc
Hotel near Long Beach, Phu Quoc Island
"Great swimming pool""Delicious breakfast"
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No.
18
8.4/10
134 review
Grand Resort Ocean Bay Phu Quoc
Hotel near Ong Lang, Phu Quoc Island
"Great sea view""Delicious breakfast"
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No.
19
9.2/10
485 review
Dusit Princess Moonrise Beach Resort
Hotel near Long Beach, Phu Quoc Island
"Delicious breakfast""Great swimming pool"
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No.
20
8.8/10
640 review
Novotel Phu Quoc Resort
Hotel near Long Beach, Phu Quoc Island
"Delicious breakfast""Great swimming pool"
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Latest Reviews for Phu Quoc Island Hotels
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Read genuine traveler ratings & reviews to find your perfect stay.
9.4/10
Amazing
JJulia KrIt was amazing. Stylish hotel with wonderful service, breakfasts we delicious, thank you for yoga classes and afternoon tea.
The only issue I faced were rackets for table tennis as its surface is broken and it impossible to play normally with them.
But it’s a minor.
Thank you very much for our existing experience in your hotel!
Hotel near Long Beach, Phu Quoc Island 93.3% of visitors choose this area
Price per night from:$140
9.1/10
Great
LLuiza/South KoreaI had a wonderful stay at this hotel! The property is impeccably clean, which made the experience even more enjoyable. Its location is perfect, just a short walk to the beach, making it incredibly convenient for some seaside fun.
The highlight for me was the large pool, which was perfect for relaxing and spending quality time with my family. Another fantastic feature is the free Kids Café – a wonderful space where kids can enjoy themselves, adding an extra touch of thoughtfulness for families.
The staff were incredibly positive and attentive, always ready to assist with a smile. To top it all off, the price was very affordable, offering great value for the amenities provided. I highly recommend this hotel to anyone looking for a family-friendly and budget-friendly stay near the beach!
GGuest UserDuring our recent 2 nights stay at the Sheraton Phu Quoc Long Beach Resort, we booked both a 4-bedroom Garden View Villa and a Twin Balcony Ocean View room.
The villa itself was impressively spacious and boasted a lovely ambience, although we did notice signs of its age. In particular, the curtain in the upstairs bedroom had come loose, and the balcony gate could not be opened. That said, we still found the accommodation generally comfortable and enjoyable.
We were quite impressed by the buffet breakfast, as it offered an abundance of dishes and the food quality was excellent. However, the receptionist at the restaurant appeared inadequately trained. On one morning, instead of checking whether any tables were available on the first floor, she directed us upstairs to the second floor. When we insisted on remaining on the first floor, we were obliged to wait for roughly 10 minutes despite the presence of numerous empty tables. This lapse in organisation was disappointing and suggested that the restaurant’s management could benefit from additional oversight or coaching.
On our final day, we requested a one-hour late check-out, and the receptionist (lady) was both gracious and efficient in accommodating this request. Regrettably, we encountered a problem when our room key stopped working at 12:45pm. Upon returning to reception to resolve the issue, another staff member — identified as a guy “Thuan” who addressed us in a noticeably impolite manner. His abrupt comments relating to the number of key cards provided were unexpected and created an unnecessarily tense situation. Such conduct seemed incongruous with the typically high standards one would expect at a five-star resort. Additionally, we attempted to ring the “Guest Service” line to request a buggy from our villa, only to find that no one answered. This was a minor inconvenience, though it did add to the sense that some elements of the hotel’s service could be improved.
Nevertheless, in general, the Sheraton made a favourable impression, and the facilities remained otherwise pleasant. With a focus on further training for the staff — particularly those at the restaurant and the front desk. It has the potential to provide a consistently excellent hospitality experience.
Wwwy_We have booked 2 rooms and we would like to express our heartfelt thanks to the hotel manager, front desk staff, massage therapists, tour booking staff, and drivers for their attentive service and warm hospitality, which made our trip to Phu Quoc truly enjoyable.
The cleanliness of the room was impeccable. Even though our suitcases were quite messy, the housekeeping staff thoughtfully organized everything for us. We were amazed by how tidy and orderly the room looked when we returned. The overall environment was spacious and very comfortable.
The hotel's location is excellent — it’s close to supermarkets, night markets, money exhange shop, the police station, coffee shops (recommend buddy cafe in the pic), hospitals, and other essential facilities. It's also very convenient to order food delivery nearby.
Breakfast was delicious with a wide variety of options, making every morning something to look forward to.
Although there was some renovation work during our stay, the manager was extremely polite and proactively offered us suitable solutions, which made us feel truly cared for and at home.
The hotel also provided airport transfers both ways, which added great convenience and made the entire trip seamless.
This was a perfect stay — highly recommend.
GGuest User”Our stay at Sailing Club Phu Quoc was absolutely fantastic! The resort had a perfect mix of luxury and relaxation, with stunning views and well-maintained facilities. The staff were incredibly friendly and attentive, making our family trip even more memorable. The food was delicious, and the ambiance of the entire property was serene and inviting. Highly recommend this resort for anyone looking for a wonderful getaway in Phu Quoc!”
AAgent WillThe room is clean and tidy, but i dont like the glass wall of the bathroom. If the TV has the built in Netflix, that would be fantastic
Facilities
Gym room is small, with limited equipment. But i guess it is fine, as not many people were there during my stay
swimming pool and beach
There are two and both are good. there are always some staff cleaning the pool, so i am not worried about the water quality. Beach is right next to the hotel and water activities are there for you to choose
breakfast is good, with lots of choices. we were asked to have breakfast in the function room as they said the restaurant was full. i could imagine the hotel was fully booked that weekend
Hotel provides airport pickup and the staff is friendly and helpful.
The price is higher than other local brands, and you can see the difference from the service quality.
One more thing, the night market is just opposite to the hotel and this one is clean and tidy.
Definitely i will stay in this hotel again
Hotel near Long Beach, Phu Quoc Island 93.3% of visitors choose this area
Price per night from:$81
8.6/10
Very Good
MMariiaExcellent apartments. That feeling when the apartment has a better design than your own apartment😅
We took one with a sea view: in the evening we watched the water show and fireworks from the balcony.
The girls were very helpful when checking in.
The photos on Trip.com fully correspond to what we actually saw.
GGuest Userloved their property with all trees and flowers + cute pool and beach in front, wooden house and stone bath tub.
but the service was kinda slow. There was a long wait at the reception to get response from them when I had trouble and complain about it. communication did not go smoothly, many local staff don’t speak english, plus food does not tasty at all include breakfast and hotel restaurant for the dinner. not many option for vegetarian.
prepare repellent at night, if you wanna sit at the terrace or open area at the restaurant.
Hotel near Ong Lang, Phu Quoc Island 1.1% of visitors choose this area
Price per night from:$73
8.0/10
Very Good
JJune Yoon YiI visited here for the second time. Although the transportation is uncomfortable, I wanted to relax in a spacious villa in a quiet area. In particular, the staff were friendly, and they seem to be carefully selected, educated, and treated. In particular, the desk staff was friendly, and it was easy to communicate in English. (Many of the five-star hotels in Phu Quoc have difficulty in communicating with desk staff in English) This is not a fancy and noisy place. Rather, it is a place of quiet peace that is practical and classy. Everything is going accordingly. There are not many types of dishes at breakfast, but the quality is good. Both of the spa and restaurant service are cost-effective. The beach and pool are small but practical, cozy, elagant, and well managed. The resort buildings and interiors are also small and old, but I could feel the soul of the architect.
Hotel near Ong Lang Beach, Phu Quoc Island 5.5% of visitors choose this area
Price per night from:$55
7.9/10
Good
GGuest UserThe resort has alot of potential with an exclusive beach, swimming pool and eloquent rooms (some with great views). Breakfasts are great. The manager was good and takes pride in the resort, however when he was not around in the afternoons and evenings service was rare and hard to find. You have to actively go look for restaurant staff to place an order or pay. The restaurant could be alot more profitable if staff actively removed plates and asked clients if they could get them anything e.g dessert, drinks. They charge a service fee, but with little service.
It advertises a gym, but equipment is in disrepair, they should not advertise facilities which are not functional.
There is not much around the resort in terms of restaurants, bars and shops. It is also not an easy location to get to, but yet we found the reception unhelpful in getting transport.
All in all the resort could be great, but service needs to be improved.