Iana80
February 22, 2025
We didn't expect anything out of the ordinary from this hotel, but some things really upset us. More on that below.
1) The voucher and hotel description indicated slippers in the room, which were not actually there. When we contacted the owner of the hotel (an elderly woman), we received a response that the hotel does not provide slippers, and the indication in the description of this option was purely trip.com's own initiative. The question arises, what prevented the hotel from misleading customers and sending a request to correct the information about the hotel to the booking service?
2) An awkward window in the wall between the room and the toilet with a shower. The glass does not hide anything, the upper part is open. You can see what is happening in the toilet from the room. There is no privacy at all. I am attaching a photo.
3) Upon arrival, the balcony was dirty, we had to clean it ourselves. The top shelves of the closet were also covered in dust (in the photo).
4) The most unpleasant thing about the hotel is its owner (the already mentioned woman). The person is completely lacking customer focus, desire to make contact and find an option that suits the guest (moreover, one that does not impose additional obligations on the hotel and is completely within the bounds of common sense), banal rudeness: what is the owner's statement worth: "if you are not satisfied with something - move out" (hearing this while on vacation is very unpleasant). Finally, from the good: there are beach towels.
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