Picturesque 4Br Cape Yamu Seaview Pool Villa

Stayed for five days 1. The swimming pool water purification system was faulty and could not be used on the first day of check-in. The circulation system was repaired on the second day and ran continuously for four days and four nights. The noise at night affected the guest rooms on the first floor. In addition, the electricity bill was borne by the guests. Is it okay to give feedback during the period? Turn it on at a scheduled time, and the other party will reply without consuming battery power, to no avail. 2. The wooden floor of the outdoor kitchen was damaged. The bottom of the suspended floor was half a meter deep. If you stepped on the ground, your legs would be directly injured. There were no safety tips or signs when you checked in. After giving feedback when checking out, to no avail 3. When checking out, the maid was very rude and went through the garbage in the guest bathroom trash can to find cigarette butts. She refused to refund the check-in deposit of RMB 2,000 on the pretext of smoking indoors, and threatened to impose a fine of 20,000 Thai Baht. Real situation: The bedroom is ventilated on both sides and has a balcony. I smoke on the balcony. I use a water cup to make an ashtray to collect cigarette butts and ashes, and clean them in the trash can when I check out. After the explanation, the other party had a bad attitude. He said that the evidence was conclusive and acted as if he had committed a crime. It was very excessive! 5. In the end, I explained it very clearly to Ctrip. Ctrip’s handling method was very responsible and humane. They directly paid the deposit first and returned it. It is strongly not recommended for Chinese people to stay in this villa to avoid being bullied.