Upon arrival, the flower bath wasn’t set up as we were promised in the email. After emailing the staff, they eventually came to arrange the bath and an anniversary cake. However, we had already left our room and returned late at night to find the bathtub water cold (a wasteful oversight) and the cake left uncovered, which attracted lots of ants. What was meant to be a romantic surprise turned into a shocking ordeal—we spent hours worrying ants had infested our clothes and belongings.
Additionally, for a resort hotel, it’s unacceptable that no activities were offered on Sunday morning, especially since we were only staying one night. As it rained crazily, it’s impossible to swim so I didn’t use the hotel amenities. Had I known about these issues beforehand, I would never have booked this hotel. The environment, breakfast and staff are nice but I deeply regret my stay here for this price and cannot recommend it to others.
p.s. city view room means facing the Phuket city side, can’t see the pool at all. The view is soso so I didn’t take a pic at all.