Grand Kata VIP - Kata Beach

A Nightmare Stay: Grand in Name Only Our family's dream vacation turned into a horror story on our last night in Phuket. The so-called "Grand VIP Hotel" is anything but grand or VIP-worthy. It's a decrepit, shadowy labyrinth that will make you question your sanity and your travel choices. A Shocking Arrival As we stepped into the lobby, the air of neglect hit us like a wall. Everywhere were dull and grimy, a far cry from the glossy photos that lured us in. We knew instantly we had made a grave mistake. Filth Lurking in Every Corner Imagine your children running through corridors littered with mysterious garbage, or splashing in a pool where used, soggy towels lay forgotten. The elevator hall welcomes you with more rubbish – a grim reminder of the hotel's true nature. The Unseen Horrors If the visible areas are this neglected, one can only shudder at the thought of what lurks in the shadows. The unthinkable filth and potential health hazards for your loved ones. Staff Indifference: The Final Straw When confronted, the staff's nonchalant reaction was perhaps the most chilling aspect. Their blank stares and shrugs spoke volumes – this squalor is their status quo, and your family's comfort is the least of their concerns. A Plea to Fellow Travelers Parents, I implore you: don't subject your children to this travesty. What was meant to be our final, blissful night in paradise became a race to escape. We checked out immediately, unwilling to spend a single moment longer in this deceptive establishment. Save yourselves the anguish, protect your hard-earned money, and preserve your precious family memories. The Grand VIP Hotel is a mirage in the desert of disappointment. Book elsewhere and keep your vacation dreams intact.

Hotel was in a great location, close to shops, restaurants and night market. Breakfast was decent but got busy and we would have to wait for seats, food would sometimes run out. Staff were very helpful and kind, fulfilled all our requests. There are 2 pools for the hotel one on the ground floor and one on the 5th floor with a bar and good view of the sunset. We stayed in the double-storey penthouse and everything worked fine. One of the lights went out and they came to fix it immediately.

Flight: I am pleased to say that the flight was excellent. The service was prompt, the staff were courteous, and the overall experience was smooth. Thank you for providing such a pleasant journey. Hotel: Unfortunately, my experience at the hotel was not as positive. While I understand that some issues were due to unforeseen weather conditions, there were several significant concerns: Flooding: During our stay, it rained heavily, leading to flooding in the hotel. This made our stay uncomfortable and inconvenient. Room Amenities: Our room did not have a water heater, which was quite inconvenient, especially with children. Accessibility: The lack of a lift was challenging for our family, requiring us to navigate stairs multiple times a day with kids and luggage. Despite these issues, I want to commend the front desk staff, particularly the lady at the reception, who was very attentive and tried her best to make us comfortable under the circumstances. Overall, while the flight met my expectations, the hotel experience fell short due to the conditions we faced. I hope that feedback like this can help improve future stays for other guests. Thank you for your attention to this matter.

The hotel room is really small. The location is average. Won’t recommend

Location with good access to downtown Phuket, This hotel provided excellent facilities and services at a reasonable price.

Firstly, it sounds like the receptionist, Suay, wasn't very friendly or accommodating. This can certainly impact one's overall impression of a place. Additionally, it seems like the breakfast was not up to your standards. It can be disappointing to start the day with a meal that doesn't meet your expectations. Furthermore, it sounds like there were other guests staying there who were not behaving respectfully. This can be frustrating and impact one's enjoyment of the overall atmosphere of the place. Finally, it seems like the building itself may not have been in the best condition. This can certainly be concerning and make one feel unsafe. Overall, it's unfortunate that your experience in this place was not a positive one. It's important for businesses to take customer feedback into consideration and strive to improve in areas where they may be falling short.