Paradox Resort Phuket

Location: The hotel boasts a prime location, directly across from Karon Beach, making it easy for guests to access the sea. Surrounding eateries, shops, and convenience stores like 7-Eleven enhance the convenience, and street lights provide safety at night.(based on 298 reviews)

The location of Paradox Phuket is excellent — the back gate leads straight to Karon Beach, and the resort itself is huge with a nice tropical Southeast Asian vibe. However, when we stayed, one of the pools and a restaurant were under construction, and there was constant renovation noise around the property. It honestly felt like the whole place was under construction. For a five-star hotel, the facilities felt quite dated. The main building only has two old and slow elevators with max capacity of 5-6 ppl, which really isn’t enough for the number of guests. Our room was at the very end of the hallway, and it took several minutes to walk there from the elevator. Service was almost non-existent — no one helped with our luggage(even the day we arrived is heavy raining) or showed us to the room, and all staff didn’t greet guests when passing by. We requested make up room service on their mobile app at 11am they came to knock on door at 3pm, also we sent messages on app to housekeeping requested tissue and never got a reply. Overall, the location is great and the resort has potential, but the facilities are old and the service really needs improvement.