The Slate, Phuket

Conveniently located near the airport and beach, with easy access to dining and entertainment. Spacious, comfortable rooms. Excellent, proactive staff. Wide variety of breakfast choices. Multiple swimming pool options.

Great room, service staff are very friendly. We had a 3 night stay, my issue stems with our first room lacking hot water, we contacted the staff and we got changed to a bigger room. Upon testing the hot water in the next room, the hot water was a filthy yellow colour. We contacted the reception of this issue and they sent someone down, however said they had no immediate fix as the fix needed was to run the hot water taps until the water turned clear. This took the whole day, for the 2/3 nights of our stay we did not have hot water, very disappointing. Manager explained that the repair of the hot water tank lead to dirt and mineral buildup in the hot water tank, hence they needed guest to run the hot water to clear the water colour, considering that phuket’s water is not the cleanest, we refrained from showering in the yellow hot water. Additionally, during one of the housekeeping services, my jacket got swept into the laundry cleaning through the bed sheets. We only noticed the jacket was missing upon checkout and notified the hotel. IMPORTANT: They said they’ll contact us if found. We had time to kill, around 5hours before heading to the airport and upon security screening, through no fault of theirs, I realised i also left my Ipad at the hotel. I was in the terminal at that point and called the hotel. They said: “Yea we found an ipad in your room, also you were missing something else correct?” I said yes my jacket as well. Turns out they had found both my ipad in the room and jacket in the laundry, and did not bother contacting me after checking out until I called them to ask about it. If they had notified us about this, we could have returned to the hotel and picked it up, instead we were stuck in the airport terminal… They did manage to return us the items through the great help of the airport staff and swift concierge service, but all this could be avoided if they called me? Or emailed me as they said they would if they found something? Truly disappointing.

Very nice place to stay for couple of days. We did it before leaving Phuket cuz its location is quite convenient to head to the airport on time. All the amenities, the room, the public areas are big, quiet and well designed. Highly recomended!